Domestic & General

Role Description A role that unites ambition and opportunity. As a remote outbound sales advisor in our virtual contact centre, you will play a pivotal role within the business as you help customers safeguard their valuable household electrical items through our insurance cover protection options. You will: - Provide the features and benefits of our protection plans to customers. - Address any questions or concerns that customers may have. - Focus on ensuring the very best outcome for customers during each interaction. It's a remote role working from home, but you’re not alone. You will be part of a supportive team that values your efforts and celebrates your success, fostering an environment where your contributions are recognised and appreciated. This position not only offers a competitive salary but also presents an excellent opportunity for individuals eager to advance their careers in sales and customer service, all within a supportive and rewarding atmosphere that encourages professional growth and development. Qualifications - Self-Driven - Motivated by a sales environment, achieving the right customer sales outcomes in line with FCA requirements. - Empathetic and an active listener - Understanding customer’s needs is crucial for recommending suitable products and building trust. - Resilient and adaptable - Ability to stay calm and positive in high-pressure situations and adjust approaches as needed. - Curious and growth mindset - Willingness to learn about new products, compliance updates, and client perspectives. - Clear communicator - Ability to explain products transparently and avoid jargon or misleading language. - Independent - Ambitious and innovative, able to work autonomously in a home-based position. Requirements - Contract: Permanent, full time with a fixed weekly shift pattern. - Location: Remote – Working from home. - Start: Monday the 20th of July. - Shift Pattern: - Earlies: - Mon - 10:00 - 18:30 - Tues - Thurs - 9:30 - 18:30 - Fri - 9:30 - 16:00 - Lates: - Mon - 10:30 - 19:00 - Tues - Thurs - 10:00 - 19:00 - Fri - 9:30 until 16:00 - Breaks: 60 minute lunch, 2 x 15 minute breaks. - Alternating between the above shifts. Benefits - Starting salary of £24,500. - Average Bonus Earnings of £6,200 per annum, earned through a combination of strong sales performance, excellent customer service, and call quality. - Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes. - Remote working. - Health Cash Plan. - Instant discounts. - The new credit building tool. - Salary Finance Loans. - Electric vehicle leasing. - Long service awards.

Role Description D&G’s purpose is to make the world a better place, one repair at a time with a mission to keep our customer’s world running. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order to resolve queries effectively. Engaging with all customers to draw their attention to other suitable products available that could improve their customer experience and create a sales opportunity where appropriate. You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience and will, as appropriate, feedback to improve the journey in a positive & ethical way in line with our processes, values & behaviours. Qualifications - Excellentes compétences en communication, avec la capacité d’adapter le ton et le rythme selon les situations. - Capacité à gérer plusieurs tâches et à s’adapter au changement lorsque nécessaire. - Orientation solutions. - Compétences en vente / négociation. - Capacité à recevoir et à mettre en pratique les retours. Requirements - Maîtrise de l’outil informatique, avec la capacité de multitâche et de navigation simultanée sur plusieurs systèmes. - Bonne maîtrise de Microsoft Teams et des programmes Microsoft Office. - Compréhension des facteurs clés d’un excellent service client favorisant les ventes. - Français langue maternelle. Benefits - Contrat à durée indéterminée dès le premier jour, avec une période d’essai de 3 mois. - Horaires : 40 heures par semaine, du lundi au vendredi de 9h00 à 18h00 (avec 1h de pause déjeuner). - 26 jours de congés annuels + 7 jours supplémentaires. - Rémunération compétitive en fonction du marché + primes très attractives et atteignables selon les résultats de vente. - Ticket restaurant d’un montant de 207 € par mois. - Matériel fourni pour le télétravail (ordinateur portable, casque, adaptateur HDMI/USB). - Assurance santé privée gratuite après un an dans l’entreprise. - 130€ versés en fin de mois sur votre fiche de paie pour l’achat de matériel supplémentaire si nécessaire. - Police d’assurance gratuite pour les employés. - Possibilité de participer à des cours de langues, à de nombreuses activités de bien-être et à des sessions de formation. - Programme gratuit de soutien aux employés (conseils juridiques, ressources sociales, finances personnelles, psychologie, etc.). - Rémunération flexible pour la formation, la garde d’enfants, etc.

Role Description Do you thrive in a fast-paced environment and enjoy connecting with people? If you're motivated by a supportive but target-based environment, you'll fit right in as a Customer Sales Advisor. - The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success. - As a remote outbound sales advisor in our virtual contact centre, you will help customers safeguard their valuable household electrical items through our insurance cover protection options. - You will provide the features and benefits of our protection plans to customers while addressing any questions or concerns they may have. - Focus on ensuring the very best outcome for customers during each interaction. - You will be part of a supportive team that values your efforts and celebrates your success. - This position offers a competitive salary and an excellent opportunity for individuals eager to advance their careers in sales and customer service. Qualifications - Self-Driven - Motivated by a sales environment, achieving the right customer sales outcomes in line with FCA requirements. - Empathetic and an active listener - Understanding customer needs to recommend suitable products and build trust. - Resilient and adaptable - Staying calm and positive in high-pressure situations and adapting to regulatory changes. - Curious and growth mindset - Willingness to learn about new products, compliance updates, and client perspectives. - Clear communicator - Explaining products transparently and avoiding jargon or misleading language. - Independent - Ambitious and innovative while able to work autonomously in a home-based position. Requirements - Contract: Permanent, full time with a fixed weekly shift pattern. - Location: Remote – Working from home. - Shift pattern: Mon-Thurs 10:30-7pm, Fri - 9-5:30pm, with 2 x 15min breaks and a 30min lunch break. Benefits - Starting salary of £25,506. - Average Bonus Earnings of £8,000 per annum, earned through strong sales performance, excellent customer service, and call quality. - Personal and Professional growth is encouraged, with Internal Mobility programmes and Leadership development programmes. - Remote working, Health Cash Plan, Instant discounts, new credit building tool, Salary Finance Loans, electric vehicle leasing, long service awards. Process - Apply on Workday. - 15-minute telephone conversation with one of our Talent Acquisition team. - Complete our online Virtual Assessment. - A Microsoft Teams interview and call listening exercise. - Job Offer and employment screening checks. - IT Equipment delivery and set up call in readiness for day 1.

Customer Sales Associate - Inbound Sales Location: United States - Remote Salary: Competitive Contract Type: Permanent, Full Time Compensation: $20 per hour If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further. We are looking for energetic customer service/sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers - It all starts with you! D&G’s purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients. You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices. Key Responsibilities: - Assist existing and new customers with incoming sales opportunities. - Responsible for closing extended warranty sales with the assistance of outbound call diallers. - Provide solutions to customer needs in a fast-paced and energetic environment. - Formulate business decisions based on information provided during the call. - ​Proficient approach to explaining products and services to existing and prospective customers. - Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to over come objections. - Solve customer challenges and regain customer confidence by using empathy and building rapport with customers. - Accurately document information within multiple database systems. - Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards. - Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner. - Act as a back-up to both Inbound/Outbound Contact Center Team, focusing on closing extended warranty sales. Skills & Experience Required: - 1-3 years of Customer Service and Sales experience, in a call center environment. - Genuine desire to provide exceptional customer service. - Ability to understand first call resolution. - Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections. - Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills. - Self-motivated, able to work independently, and a desire to learn and succeed. - Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment. - Demonstrates teamwork, displays a positive attitude, and has a strong work ethic. - Highly reliable with the ability to maintain regular attendance and punctuality. - High School Diploma or GED required. Please note, applicants must have the legal right to work in the United States. Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Role Description If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further. We are looking for energetic customer service/sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers - It all starts with you! D&G’s purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order to resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients. You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices. - Assist existing and new customers with incoming sales opportunities. - Responsible for closing extended warranty sales with the assistance of outbound call diallers. - Provide solutions to customer needs in a fast-paced and energetic environment. - Formulate business decisions based on information provided during the call. - Proficient approach to explaining products and services to existing and prospective customers. - Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections. - Solve customer challenges and regain customer confidence by using empathy and building rapport with customers. - Accurately document information within multiple database systems. - Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards. - Support the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner. - Act as a back-up to both Inbound/Outbound Contact Center Team, focusing on closing extended warranty sales. Qualifications - 1-3 years of Customer Service and Sales experience, in a call center environment. - Genuine desire to provide exceptional customer service. - Ability to understand first call resolution. - Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections. - Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills. - Self-motivated, able to work independently, and a desire to learn and succeed. - Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment. - Demonstrates teamwork, displays a positive attitude, and has a strong work ethic. - Highly reliable with the ability to maintain regular attendance and punctuality. - High School Diploma or GED required. Requirements - Please note, applicants must have the legal right to work in the United States. Company Description Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Head of First Line Controls Location: Flexible within the EU Job Type: Full-time Closing Date: Friday 24th April 2026 About the role We’re looking for a strategic and experienced leader to join our Growth Markets team as Head of First Line Controls. This is a critical role that ensures our client, sales, service, and complaints functions operate in full alignment with regulatory requirements and internal standards across the EU. This is a high-impact role with visibility at senior leadership and Board level. About You To be successful in this role, you will have: - Strong leadership experience in a regulatory environment. - Warranty or insurance industry experience. - Excellent communication and interpersonal skills. - Agile mindset with strong organisational skills. - Line management experience. - Understanding of client and outsourced contact centre operations. - Keen problem solver with attention to detail. The Role - Act as the regulatory subject matter expert for insurance and maintenance service plans across EU jurisdictions. - Own and deliver internal risk and audit actions, ensuring all RCSA (Risk and Control Self-Assessment) actions are completed. - Develop scalable control and oversight frameworks in collaboration with the First line of control COE. - Oversee supplier contracts, ensuring First Line Controls Schedules are embedded and continuously improved. - Ensure all sales processes are documented, reviewed, and approved in line with EU regulatory standards. - Facilitate governance forums and committees, driving strategic actions and reporting outcomes. - Create and implement relevant policies and develop best practice frameworks to support the wider business in establishing robust First Line Controls. - Establish and monitor MI (Management Information) benchmarks including sales, cancellations, QA, complaints, and service standards. - Present First Line Controls updates to senior leadership. - Lead and collaborate with QA teams to ensure business requirements are met. - Identify and agree on management actions to enhance oversight and control frameworks. - Provide effective monitoring, evaluation, and continuous improvement of first-line control activities (c.15 FTE) The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now! Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks. At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey. At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Job summary: • D&G’s purpose is to make the world a better place, one repair at a time with a mission to keep or customer’s world running. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve queries effectively. Engaging with all customers to draw their attention to other suitable products available that could improve their customer experience and create a sales opportunity where appropriate. You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience and will, as appropriate, feedback to improve the journey in a positive & ethical way in line with our processes, value & behaviours.Responsabilités clés: - Assumer la responsabilité de son propre développement personnel en améliorant la performance grâce à d’excellentes connaissances et compétences. - Agir positivement à la suite des retours reçus et démontrer une attitude proactive (can-do attitude), par exemple en utilisant les retours des sessions de coaching pour se développer et en consultant la base de connaissances selon les besoins. - Traiter les demandes et réclamations des clients correctement dès le premier contact, de la manière la plus efficace et la plus utile possible, tout en restant concentré(e) sur la résolution du motif principal de contact. - Veiller à ce que les connaissances sur les produits, les processus et les systèmes soient à jour et à ce que les dossiers clients soient tenus avec exactitude. - Respecter systématiquement toutes les exigences réglementaires lors des interactions avec les clients, agir de manière appropriée suite aux retours reçus et garantir un traitement équitable de tous les clients. - Comprendre les attentes liées au poste et s’assurer que les retours issus de l’expérience client sont partagés de manière appropriée afin de contribuer à l’amélioration continue du parcours client et à l’atteinte des KPI. - Adopter des comportements exemplaires, incarner pleinement nos valeurs fondamentales et encourager les autres à faire de même. - Identifier et développer des opportunités de vente visant à améliorer l’expérience client et à apporter une valeur commerciale à l’entreprise, dans l’objectif d’atteindre les objectifs de performance. - Veiller à ce que tous les engagements pris envers les clients ou les collègues soient respectés dans les délais convenus. - Être capable de mener des échanges de qualité favorisant des résultats positifs pour les clients, en faisant preuve d’une approche adaptable du service client. Faire en sorte que chaque client se sente valorisé et que nos processus reflètent cette approche, tout en fournissant un feedback lorsque cela fait défaut. - Contribuer activement à la réussite de l’équipe en collaborant avec les collègues de manière conviviale et solidaire. Incarnation des valeurs de l’entreprise tout en comprenant l’importance du respect des procédures et des KPI. - Soutenir l’équipe et les autres services en partageant les connaissances et en recherchant proactivement des moyens d’améliorer le parcours client et les compétences personnelles, en apportant un feedback orienté solutions. - Respecter les niveaux attendus de présence et de ponctualité conformément aux directives de l’entreprise. Connaissance des systèmes: - Maîtrise de l’outil informatique, avec la capacité de multitâche et de navigation simultanée sur plusieurs systèmes. - Bonne maîtrise de Microsoft Teams et des programmes Microsoft Office. Profil du poste: Compétences: Essentielles: - Excellentes compétences en communication, avec la capacité d’adapter le ton et le rythme selon les situations. - Capacité à gérer plusieurs tâches et à s’adapter au changement lorsque nécessaire. - Orientation solutions. - Compétences en vente / négociation. - Capacité à recevoir et à mettre en pratique les retours. Souhaitées: - Capacité à générer des ventes de haute qualité de manière appropriée. - Capacité à vendre dans le respect des exigences de conformité et des procédures de vérification. - Capacité à travailler dans le respect des réglementations tout en offrant un excellent service client. - Familiarité avec l’utilisation d’un composeur d’appels entrants. Connaissances : Essentielles - Compréhension des facteurs clés d’un excellent service client favorisant les ventes. - Français langue maternelle. Souhaitées: - Compréhension de la résolution au premier contact (First Contact Resolution). - Compréhension de l’up-selling et du cross-selling. - Compréhension de l’utilisation des systèmes informatisés de centre de contact. - Familiarité avec la téléphonie et la terminologie des centres de contact. Expérience : - Expérience en vente orientée objectifs. - Expérience commerciale en environnement de centre de contact. - Gestion des objections et des réclamations. Que vous proposons-nous ? - Contrat à durée indéterminée dès le premier jour, avec une période d’essai de 3 mois. - Horaires : 40 heures par semaine, du lundi au vendredi de 9h00 à 18h00 (avec 1h de pause déjeuner). - 26 jours de congés annuels + 7 jours supplémentaires (nous dépendons de la convention collective des assurances). - Rémunération compétitive en fonction du marché + primes très attractives et atteignables selon les résultats de vente. - Ticket restaurant d’un montant de 207 € par mois - Matériel fourni pour le télétravail (ordinateur portable, casque, adaptateur HDMI/USB). Nous avons un modèle 100 % télétravail. - Assurance santé privée gratuite après un an dans l’entreprise. - 130 € versés en fin de mois sur votre fiche de paie pour l’achat de matériel supplémentaire si nécessaire (paiement unique). - Police d’assurance gratuite pour les employés (vous pouvez assurer gratuitement un de vos appareils électroménagers ou votre téléphone portable). - Possibilité de participer à des cours de langues, à de nombreuses activités de bien-être et à des sessions de formation ! - Programme gratuit de soutien aux employés (conseils juridiques, ressources sociales, finances personnelles, psychologie, etc.). - Rémunération flexible pour la formation, la garde d’enfants, etc. Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Role Description If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further. We are looking for energetic customer service/sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers - It all starts with you! D&G’s purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order to resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients. You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices. - Assist existing and new customers with incoming sales opportunities. - Responsible for closing extended warranty sales with the assistance of outbound call diallers. - Provide solutions to customer needs in a fast-paced and energetic environment. - Formulate business decisions based on information provided during the call. - Proficient approach to explaining products and services to existing and prospective customers. - Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections. - Solve customer challenges and regain customer confidence by using empathy and building rapport with customers. - Accurately document information within multiple database systems. - Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards. - Support the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner. - Act as a back-up to both Inbound/Outbound Contact Center Team, focusing on closing extended warranty sales. Qualifications - 1-3 years of Customer Service and Sales experience, in a call center environment. - Genuine desire to provide exceptional customer service. - Ability to understand first call resolution. - Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections. - Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills. - Self-motivated, able to work independently, and a desire to learn and succeed. - Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment. - Demonstrates teamwork, displays a positive attitude, and has a strong work ethic. - Highly reliable with the ability to maintain regular attendance and punctuality. - High School Diploma or GED required. Requirements - Please note, applicants must have the legal right to work in the United States. Company Description - Domestic & General are an equal opportunities employer, which means we treat people fairly. - We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. - We also have a thorough referencing process, which includes credit and criminal record checks.

Customer Resolutions Agent Location: Remote – Anywhere in the United States Salary: $22.00 per hour Contract: Full Time, 40 hours per week Protecting appliances. Supporting customers. Solving problems with confidence. We have a great opportunity for a Customer Resolutions Agent to join our US Contact Centre This position is customer facing and can impact customer retention by providing world class service when a repair journey has fallen short of standards. This role is vital in both maintaining and exceeding established service SLAs for warranty support. The agent is essential to ensuring customer satisfaction while adhering to financial responsibilities of the plan T&Cs. About You To be successful in this role, you will need: - Prior experience in a customer resolutions or complaints handling role, with strong proven complaints handling experience - Confidence in decision-making, under pressure - Ability to work autonomously - High attention to detail and accuracy - A passion to deliver a first-class customer service - Enthusiasm for working in a fast-paced environment - Excellent communication skills - Strong Microsoft Office experience with Word, Excel and Powerpoint - Great team spirit and company culture! The Role This role is responsible for working closely with our customers and provides resolutions to include case management, complaints, service repairs and claims, accidental damage/accessories and product replacements As a skilled customer service resolutions agent, you’ll always make sure that the customer’s interest comes first. You understand the customer’s perspective and have a natural ability to build a strong rapport. The most successful agents champion the customer voice and pride themselves on customer satisfaction. What You’ll Do - Ensure positive customer outcomes for escalations, complaints, service requests, product replacements - Be the voice of the customer by listening with empathy and acknowledging concerns - Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and customer outcomes are met The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now! Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks. At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey. At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing exceptional customer service and sales support in a fast-paced environment. - Assist existing and new customers with incoming sales opportunities. - Responsible for closing extended warranty sales with the assistance of outbound call diallers. - Provide solutions to customer needs in a fast-paced and energetic environment. - Formulate business decisions based on information provided during the call. - Proficient approach to explaining products and services to existing and prospective customers. - Listen to customer concerns with the goal of identifying buying signals and effectively use rebuttals to overcome objections. - Solve customer challenges and regain customer confidence by using empathy and building rapport with customers. - Accurately document information within multiple database systems. - Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards. - Support the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey. - Act as a back-up to both Inbound/Outbound Contact Center Team, focusing on closing extended warranty sales. Qualifications - 1-3 years of Customer Service and Sales experience, in a call center environment. - Genuine desire to provide exceptional customer service. - High School Diploma or GED required. Requirements - Ability to understand first call resolution. - Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections. - Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills. - Self-motivated, able to work independently, and a desire to learn and succeed. - Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment. - Demonstrates teamwork, displays a positive attitude, and has a strong work ethic. - Highly reliable with the ability to maintain regular attendance and punctuality. Benefits - Competitive salary of $20 per hour. - Permanent, full-time contract.