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Process Manager, Customer Service, Food
Location
Germany
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Process Manager, Customer Service, Food
SGS
• Establishment, implementation and continuous optimization of an efficient end-to-end process for handling new customer orders for a major client • Analysis of existing workflows and identification and implementation of optimization and automation opportunities • Definition of clear process structures including responsibilities, interfaces, KPIs, and comprehensive documentation (e.g., SOPs, work instructions) • Management of implementation in day-to-day operations and close coordination with internal departments to ensure smooth order processing • Training and support for national and international teams during implementation
Job Requirements
- University degree in Food Chemistry (or equivalent) with solid knowledge of food chemistry and food legislation
- Experience in operational order processing as well as in a laboratory environment and customer service
- Structured, analytical and solution-oriented way of working
- Proficient in English (C1) and German (C1) for cross-functional collaboration
- Experience with SAP
Benefits
- Flexible working hours
- Professional development opportunities
- Health and wellness programs
- Subsidized Deutschlandticket (public transport pass)
- Job bike (company bicycle) benefit
- Company pension plan (occupational pension)
- Employee discounts for shopping, gym memberships, etc.
- Diversity and inclusion as part of the company culture
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