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iSTA Solutions

Streamline your workflows with iSTA Solutions. Tailored remote staffing solutions and comprehensive support services.

Inbound Customer Service Agent, US Healthcare – Rotating Shifts

Customer SupportCustomer SupportContractRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

South Africa

Posted

3 days ago

Salary

0

Seniority

Senior

English

Job Description

Inbound Customer Service Agent, US Healthcare – Rotating Shifts

iSTA Solutions

• Answer inbound calls and respond to patient enquiries in a professional, friendly and timely manner. • Verify patient insurance information, personal details and co-payment requirements. • Schedule and reschedule patient appointments using the client scheduling system. • Provide patients with accurate information regarding available healthcare services. • Capture and update patient information with a high level of accuracy. • Maintain complete and up-to-date records of appointments, patient needs and preferences. • Deliver an exceptional customer experience while maintaining confidentiality and professionalism.

Job Requirements

  • Exceptional English communication skills, both verbal and written.
  • Professional, polished and customer-focused approach.
  • Strong work ethic with a commitment to delivering excellent service.
  • Fast learner with strong problem-solving abilities.
  • Critical thinker who can accurately interpret information and make sound decisions.
  • Ability to remain calm and professional under pressure.
  • Patient, empathetic and compassionate when assisting customers.
  • Previous customer service or call centre experience is advantageous.
  • Experience working with US healthcare insurance, including Medicare and Medicaid, will be highly beneficial but not a requirement.

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