• Triages after-hours phone calls and ensures that callers’ needs are met efficiently using excellent customer service skills. • Provides telephone advice and education for patient needs. • Responsible for the timely, courteous, and effective handling of all telephone inquiries related to Chapters Health System’s services. • Positively promotes and clearly explains benefits of Chapters Health System’s services. • Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data. • Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR). • Provides reassurance on the phone to patients and families. • Assists in finding solutions to their questions and/or recognizes the need for an in-person visit. • Coordinates in-person visit when needed/or requested. • Assists the patient and family to achieve the desired comfort levels. • Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations. • Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).

• Provide initial evaluation, diagnosis, treatment and ongoing support for individuals with complex addiction and substance related health conditions. • Complete full and appropriate documentation to support professional billing for services. • Provide education regarding illness and prognosis to assist with clarification of patient and family goals of care and support development of a comprehensive care plan. • Interpreting test results to diagnosis any health issues and provide feedback to patients. • Educating and counseling patients regarding medication compliance. • Work with an interdisciplinary team of professionals to administer the best care for those patients that need not only medical therapy but behavioral health services as well. • Patient follow-up visits regarding patients' progress with medication and/or treatment. • Contacts patient's PCP and/or specialist(s) when necessary. • Evaluates lab results and provides consultation with APPs regarding abnormal results. • Reviews and oversees progress and treatment plans, including making any adjustments. • Maintains required licensure, certifications and CME credits.

• Write estimates directly at customer homes, repair shops, or tow yards • Engage in face-to-face, virtual, or written interactions to assess damages • Finalize estimates with customers and repair shops • Conduct repairable estimates, total loss assessments, and virtual inspections • Investigate casualty claims by performing detailed reviews of damage • Evaluate and negotiate claims settlements with customers and vendors • Utilize tools to get the job done in a fast-paced environment • Maintain accurate documentation in the claims system

• Investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved. • Assessing coverage, liability, and damages while providing exceptional customer service throughout your day. • Engaging in negotiation processes to reach fair and timely injury settlements with all parties involved. • Communicating with customers and attorneys through different channels, including voice calls, email, and text messages.