We are the largest, not-for-profit advanced illness and hospice organization in the nation.
Per Diem RN, Care Advisor – Triage
Location
Florida
Posted
22 hours ago
Salary
$45 / hour
Seniority
Junior
Job Description
Per Diem RN, Care Advisor – Triage
Chapters Health System
• Triages after-hours phone calls and ensures that callers’ needs are met efficiently using excellent customer service skills. • Provides telephone advice and education for patient needs. • Responsible for the timely, courteous, and effective handling of all telephone inquiries related to Chapters Health System’s services. • Positively promotes and clearly explains benefits of Chapters Health System’s services. • Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data. • Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR). • Provides reassurance on the phone to patients and families. • Assists in finding solutions to their questions and/or recognizes the need for an in-person visit. • Coordinates in-person visit when needed/or requested. • Assists the patient and family to achieve the desired comfort levels. • Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations. • Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).
Job Requirements
- Current Florida or multi-state license to practice as an RN
- Minimum of one (1) year nursing experience; hospice or hospital experience preferred
- Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
- Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred
- Reliable transportation to meet patients’ needs
- Excellent critical decision making and problem-solving skills
- Excellent clinical and assessment skills
- Ability to use equipment with visual and auditory mechanisms
- Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines
- Ability to effectively handle stressful situations professionally and calmly with exceptional customer service
- Strong patient service skills
- Information seeking / probing skills
- Accurate knowledge transfer
- Listening, understanding, and responding
- Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits
- Ability to work in a cooperative team environment
- Able to exhibit a sense of urgency in daily work activities
- Skilled in computer operations; proficiency in MS Office software applications, online research and proven data entry and navigation skills
- Available to work shifts to accommodate extended hours of operation as scheduled
- Ability to perform sedentary work with frequent interruptions
- Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
Benefits
- All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility.
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