Role Description This is a remote position. We are seeking a reliable and compassionate Patient Coordinator / Medical Virtual Assistant to support a growing healthcare practice. This role is ideal for someone with strong organizational skills, excellent communication abilities, and experience working in a healthcare environment. The successful candidate will work directly with patients and providers to ensure: - Appointments are scheduled efficiently - Patient communications are handled professionally - Daily operations run smoothly Schedule: - Minimum 20 hours per week - Monday to Friday - 9:00 AM – 1:00 PM Eastern Time (ET) Responsibilities - Manage appointment scheduling, including booking, rescheduling, and confirming appointments - Maintain an organized schedule to prevent gaps, overlaps, or double bookings - Coordinate home visit appointments by geographic location and prepare daily route schedules with appropriate travel buffer times - Send appointment reminders and follow up with patients regarding upcoming or missed appointments - Respond to basic patient inquiries regarding services, pricing, and availability - Distribute intake forms, consent forms, and post-visit care instructions - Handle inbound calls and text messages using established scripts and procedures - Support online reputation management by requesting feedback from satisfied patients, sending review links, and monitoring responses - Maintain accurate records and patient information while adhering to HIPAA requirements Qualifications - Previous experience as a Medical Virtual Assistant, Patient Coordinator, Medical Receptionist, or similar healthcare support role - Excellent verbal and written English communication skills - Strong attention to detail and organizational abilities - Comfortable handling inbound calls, texts, and patient communications - Proficient with scheduling tools, calendars, and basic office software - Ability to work independently and manage multiple priorities Requirements - Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred) - A verified backup internet connection is required — mobile phone hotspots are not acceptable as backup - Dedicated wireless dongles or secondary ISP connections are acceptable backup solutions - Backup power source required (UPS or generator) to maintain connectivity during outages - Quiet, professional workspace suitable for voice work — free from background noise and interruptions - Noise-canceling headset required - Reliable computer with sufficient processing power to run software systems and softphone simultaneously - You must have Windows 11 or the most recent Apple OS / Update What We're Looking For - Professional and patient-focused attitude - Dependable and punctual - Strong problem-solving skills - Friendly, empathetic, and customer-service oriented Benefits - Competitive hourly rate - On-time payments, every time - Payments processed via Wise - Direct client training provided — you are never thrown in blind - HIPAA certification provided at no cost to you - Dedicated Account Manager as your point of contact - Clear escalation paths — you always know who to go to - 100% remote — work from home - U.S.-based company with structured operations - Stable, long-term account placements (not gig-style work) - Supportive team culture across all accounts