Role Description The Department of Revenue (DOR) is currently seeking to fill the Program Manager of the Taxpayer Services division (TPS) in Tumwater, WA. This is a rare and exciting opportunity for a dynamic leader to serve in an amazing organization, doing meaningful work with a dedicated and professional team of licensing and tax administration experts. The Program Manager of TPS enables the division to successfully accomplish its responsibilities by managing the daily operations of TPS and is part of the TPS management team. Taxpayer Services is one of four operating divisions reporting to the Senior Assistant Director of Operations. Each division is led by an Assistant Director. This position reports to the Assistant Director of Taxpayer Services and is responsible for managing the following statewide programs for the Department: - The legislatively mandated Business Licensing Service program - The legislatively mandated Taxpayer Services Program - The Tax and Business Licensing Service (BLS) Call Center The Program Manager manages the division’s education and outreach programs responsible for many aspects of the legislatively mandated taxpayer services program. Education and information programs relate to both business licensing and excise taxes and are directed at all businesses subject to Washington taxes. This includes businesses located within the state, and those located outside the state conducting taxable business activities within Washington. This position also contributes to the division training and quality assurance program which helps division staff stay current in agency rules, policies, and procedures; and identifies areas where quality work is happening and areas that can be improved to provide efficient, effective, and timely services to our customers. The Program Manager also develops and implements policies, strategies, and innovations that help meet the agency's goals and strategic business plan objectives as well as the division's performance measures. The Department of Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness. Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work. Qualifications - Demonstrated ability to lead and direct large, diverse teams—such as through supervisory roles overseeing professional staff, conducting performance evaluations, or managing multi-unit operations. - Proven experience developing, implementing, and administering complex statewide programs. - Progressive experience interpreting, applying, and recommending changes to policy, law, or administrative rules. - Demonstrated knowledge of operational planning, workflow optimization, and quality assurance practices. - Proven ability to communicate complex licensing, tax, or regulatory information in clear, accessible ways. - Progressive experience engaging stakeholders and building collaborative partnerships with industry groups, local governments, community organizations, or cross-divisional teams. - Demonstrated skill in fiscal oversight and resource management. - Proven ability to use data driven decision making to improve programs or services. - Demonstrated ability to incorporate equity, inclusion, and customer focused service principles into program leadership. - Progressive experience adapting to evolving legislation, technology, and customer needs in a fast-paced office environment. Requirements - The ability to take action to learn and grow. - The ability to take action to meet the needs of others. - Actively seeks to understand and appreciate the diverse backgrounds, perspectives, and experiences of colleagues, customers, and communities. Supplemental Information Questions? My name is Chuck, and I am here to assist you with this amazing opportunity. As a retired veteran and career state employee, I understand how important it is to find meaningful work, in an organization with strong values, a good culture, attractive benefits, and with a great work & life balance. We have all of this at Revenue. Please feel free to reach out to me with any questions that you may have or with any help you may need. My email is chuckj@dor.wa.gov, or if you prefer, you may contact me by phone at (360) 704-5737. To take advantage of Veteran's preference please attach your DD-214, member 4 long form, or your NGB-22. Please black out your social security number and date of birth before attaching. The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply. Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

Role Description We are seeking an experienced Program Manager to lead a growing enterprise Identity & Access Management (IAM) program. This initiative is focused on building and scaling a centralized IAM platform that enhances security, improves user access control, and supports enterprise-wide adoption. This role will provide strategic oversight, governance, and execution across all initiatives while partnering closely with product and cybersecurity leadership. - Lead and manage an enterprise IAM program spanning multiple Agile workstreams and sprint teams - Partner with product owners and security leadership to define and execute the program roadmap - Oversee end-to-end program governance, including risk management, reporting, and stakeholder communication - Serve as the primary point of contact for internal teams onboarding to the IAM platform - Consolidate and deliver program-level reporting across all workstreams (status, risks, metrics, dependencies) - Present updates to executive stakeholders and steering committees Qualifications - Proven experience in Program Management - Proven experience leading enterprise-scale initiatives with multiple workstreams - Strong understanding of Identity & Access Management (IAM) concepts - Experience managing Agile/Scrum delivery teams - Demonstrated ability to manage and influence stakeholders - Strong communication, organization, and leadership skills Requirements - Establishing a unified, scalable structure across all IAM workstreams - Delivering a clear and actionable program roadmap aligned with leadership priorities - Driving enterprise-wide adoption of the IAM platform - Providing transparent, accurate reporting and improving stakeholder alignment - Enhancing program execution, velocity, and overall delivery outcomes Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description This is a Contract to Hire position based out of Seattle, WA. The pay range for this position is $60.00 - $70.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Role Description This Scope of Work defines the specific outputs and deliverables the Consultant/Contractor is engaged to produce. How the work gets done, including methods, tools, and scheduling, is at the Consultant/Contractor's discretion, within any timelines agreed upon. This is a contracting engagement, not an employment relationship. The Consultant/Contractor operates independently and is responsible for managing their own professional obligations accordingly. Unless separately agreed, the Consultant/Contractor is free to work with other clients, provided there are no conflicts with the work defined here. SCOPE OF WORK Services and Deliverables - Working closely with different Internews team members, take responsibility for project oversight, budget tracking and supervision of project staff, consultants, advisors and other stakeholders. Recommend adjustments where necessary to improve performance. - Serve as an internal and external thought leader on social impact investment practice around community-based media/information initiatives. - Manage implementation of grant and technical assistance projects, lead portfolio review meetings, and track progress against milestones. - Lead procurement and onboarding of Technical Assistance (TA) suppliers, and track progress throughout implementation. - Support donor reporting by consolidating financial and programmatic inputs and coordinating submissions for donors. - Lead risk management efforts, escalating issues and creating resolution and mitigation plans in coordination with senior leadership. - Supervise multiple consultants on short and long term contracts. Supervisory responsibilities are in accordance with the organization’s policies and applicable laws. Responsibilities include training; managing, assigning, and directing work; appraising performance; addressing complaints and resolving problems. - Point of contact for all inter-departmental communication and task coordination, ensuring timely execution of cross-functional deliverables. - Provide financial oversight and work closely with the Business Operations Manager to monitor budget compliance. - Work closely with the Impact Lead on the planning and implementation of monitoring, evaluation, and learning activities for the project and make sure they are designed in a methodologically sound and feasible way, accurately implemented, and that the results are analyzed and reported appropriately. - Advise project partners on best practices to ensure activities and Monitoring, Evaluation and Learning (MEL) efforts are integrated into all activities with a special emphasis on women and traditionally marginalized populations. - Foster outreach, visibility, and dissemination of program experience. - Work closely with Internews’ other programmatic units to build cross-team strategies that advance Internews’ mandates and goals. - In all duties, uphold Internews’ Core Values and demonstrate commitment to fostering a culture of Belonging, Dignity, and Justice. Qualifications - Relevant university degree or equivalent lived/professional experience. - At least seven years’ relevant experience, preferably working in media business, media development, civic tech, participatory media for development or social impact investing. - Experience working in South Asia. - Knowledge of or aptitude for grasping common organizational methods such as social network analysis, Outcome Harvesting, organizational capacity assessments, and digital analytics. - Experience implementing programs in diverse information environments; experience developing and implementing security protocols, including use of digital security technologies. - Strong presentation and facilitation skills and experience adapting oral and written research outputs to present in non-technical language to diverse audiences, including colleagues, journalists, consultants, and donors. - Demonstrated interpersonal skills, including leadership skills, diplomacy, tact, and ability to give and receive feedback. - Demonstrated ability to collaborate with others and problem-solve in a multicultural, remote work environment. - Demonstrated grant reporting experience and text-editing proficiency. - Proven ability to set priorities and manage time effectively. - Proven analytical and problem-solving ability. - Proven ability to work both independently and as an effective team member. - Language fluency in written and spoken English. - Proficiency in MS Office. - Flexibility to adjust working hours as needed to accommodate periodic shifts in workload and colleagues in different time zones.

Role Description This position reports into the Associate Director, HCP Program Operations, and will work directly with our brand teams, Legal and E&C, to manage Promotional Programs. The role leads cross-functional initiatives to enable various promotional program tactics; engages with Ethics and Compliance, Legal, IT and other matrix teams to define business rules, processes and performance metrics to enable effective and compliant execution of programs. This position provides expertise to our marketing teams on their PME initiatives and helps determine systems, processes, functionalities and cross-functional timelines to enable these initiatives. This position manages the logistics vendor for successful execution of all bureau activities including: - Speaker nominations - Contracting - System configurations - Budget allocations - Program confirmations - Close outs - Sunshine Reporting Responsible for the tracking and reporting on bureau and vendor performance reviewed quarterly with key stakeholders. This position also oversees the process and submitter trainings; brings expertise to evaluate and streamline the submission process and training for ease of use and complete/accurate submissions as well as leveraging best practices across bureau management (contracting, payments). Focus on customer service, performance against established metrics and continuous improvement are foundational to this role. - Demonstrates strong stakeholder management by proactively building relationships, aligning cross-functional partners on priorities, and ensuring clear, consistent follow-up communications to drive accountability and timely execution. - Works directly with marketing teams to provide operational support for Promotional Speaker Program initiatives. - Provide leadership and direction to Contract and Logistics Vendor. - Provides direction for open questions, situations or issues. - Manages weekly core team meetings. - Monitors and tracks vendor effectiveness and performance. - Holds quarterly business review meetings with vendor. - Provide guidance on system enhancements to meet Business and field needs in changing environment. - Liaison with E&C and Legal to review Promotional Program execution as well as new tactics to help define and ensure process and system configurations support and are in alignment with OAPI policies and SOPs. - Lead cross-functional initiatives to establish logistics tool/system and processes to meet any new requirements for new business rules, new event types or new metrics. - Lead Speaker Nomination and Contracting process for Bureau Launch – working cross-functionally with Legal, E&C, Brand, Medical and Field. - Review and maintain updated Field Training and Business Rule Documentation. - Work with Aggregate Spend Core team and Speaker Bureau Vendors to provide all necessary data for Speaker Programs to the Aggregate Spend reporting system (Porzio). - Manage Speaker Bureau Data Remediation Process. - Identify areas of opportunity to enhance processes to meet business requirements most efficiently and compliantly. - Develop team and skill sets to be ready to meet further business needs. Qualifications - BA/BS degree - Minimum of 7 years within the pharmaceutical industry. - Experience managing vendors and IT projects - Strong knowledge / experienced working with Promotional Speaker Programs - Demonstrated proficiency with business analysis, written and verbal communications, presentation and interpersonal skills is required. - Initiative, problem-solving skills, and a focus on continuous improvement - The candidate should have hands-on experience with sales force automation systems (or equivalent), Microsoft Access (or equivalent), PowerPoint, Excel and Word. - Pharma Compliance Experience or strong knowledge of Pharma Code as it pertains to field promotional activities Requirements - Experience within Pharmaceutical Sales Force Compliance role (Preferred) - Sales or Sales Operations experience (Preferred) - Experience in other Sales, Marketing or Sales Operations areas (e.g. Sales Training, Marketing, etc.) (Preferred) - Experience supporting or working with multiple business units or therapeutic areas (Preferred) Benefits - Comprehensive medical, dental, vision, prescription drug coverage - Company provided basic life, accidental death & dismemberment - Short-term and long-term disability insurance - Tuition reimbursement - Student loan assistance - A generous 401(k) match - Flexible time off - Paid holidays - Paid leave programs - Other company provided benefits