• Inbound First Level Support von Bestandskunden • technische Kundenbetreuung zum Thema TV-, Telefon- und Internetstörungen • bedarfsgerechte Produktberatung und Vertragsoptimierungen • Vertriebsansprache in jedem Call

• Inbound First Level Support von Bestandskunden • technische Kundenbetreuung zum Thema TV-, Telefon- und Internetstörungen • bedarfsgerechte Produktberatung und Vertragsoptimierungen • Vertriebsansprache in jedem Call

Role Description This RN Call Center position supports Optum's Women's Health program, providing telephonic clinical support for high-risk obstetric patients enrolled in case management services. The role focuses on remotely monitoring pregnant patients with complex medical needs, including diabetic pregnancies and other high-risk conditions, while serving as a critical bridge between patients, case managers, and field-based nursing teams. Through proactive outreach, assessment, triage, and care coordination, the nurse helps ensure timely intervention and positive maternal and fetal outcomes. This position is part-time (20 hours/week) and the schedule and hours are 7:30 PM - 12:30 AM EST on the days listed below: - Week 1: Sunday, Tuesday, Thursday and Friday - Week 2: Monday, Tuesday, Thursday, Saturday You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Monitor high-risk obstetric patients through remote patient monitoring systems, including blood glucose and blood pressure tracking. - Review clinical alerts and conduct outbound outreach to patients when elevated blood sugar levels, blood pressure readings, or other concerns are identified. - Assess patients' health status and recommend appropriate care based on clinical judgment, established protocols, and evidence-based guidelines. - Assess and triage immediate health concerns, determining the appropriate level of care and escalation when necessary. - Provide nursing assessment, education, and support to high-risk pregnant patients, including those enrolled in nausea and vomiting infusion pump programs. - Identify potential gaps in care, treatment plans, provider follow-up, or resource utilization. - Coach patients on treatment options, self-management strategies, symptom monitoring, and available care alternatives. - Coordinate services, referrals, and connections to case management, health programs, community resources, and other supportive services. - Serve as an initial clinical point of contact for patients requiring assistance, helping address concerns and facilitating seamless transitions of care. - Collaborate closely with case managers and field nurses who provide in-home assessments and ongoing care management. - Ensure patients receive appropriate follow-up and continuity of care by bridging clinical needs to the assigned case management team. Qualifications - Current, unrestricted Compact RN licensure. - 2+ years of clinical experience. - 1+ years of experience working in obstetrics. Requirements - Bachelor's degree in Nursing (BSN) - Preferred. - *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). - Hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment.

• Brindar asesoría y soluciones respecto a consultas, problemas o reclamos de usuarios actuales o potenciales de Entel (Pre y Post pago). • Al término de la atención se debe abordar y cerrar la venta sugerida.