Electrifying a sustainable future
Technicien SAV – Bornes de Recharge pour Véhicules Électriques
Location
France
Posted
5 hours ago
Salary
0
Seniority
Junior
Job Description
Technicien SAV – Bornes de Recharge pour Véhicules Électriques
Ingeteam
• Gérer la relation SAV client sur les bornes de recharge pour véhicules électriques • Prise en charge des appels téléphoniques entrants ou des messages envoyés par e-mail • Ouverture et gestion des tickets SAV • Réalisation de diagnostics à distance et d’interventions de 1er niveau • Coordination avec les équipes de techniciens pour planification des interventions sur site • Suivi des actions en cours ou réalisées (logiciel de suivi dédié)
Job Requirements
- Issu(e) d’une formation technique en Electrotechnique
- Expérience en gestion SAV exigée
- Une première expérience dans l’environnement de la mobilité électrique et/ou du domaine de l’énergie est souhaitée
- Excellence relationnelle, respect du client et des engagements
- Rigoureux, sens de l’organisation et bonne résistance au stress
- Capacité à prendre des initiatives, fortement orientées vers le client et à les mener de manière autonome.
- Bonnes compétences informatiques en MS Office
- Une bonne maîtrise de l’anglais et/ou de l’espagnol serait un plus.
Benefits
- Tickets restaurants
- Télétravail
- Mutuelle et Prévoyance d’entreprise
- Programme Bien-être et Santé au Travail (BEST)
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