• Delivery Ownership: Take end-to-end ownership of project outcomes (scope, timelines, quality, and risks) for high-profile global clients. • Execution Excellence: Remove non-technical blockers, adapt staffing, and ensure agreed delivery processes are followed and optimized. • Technical Judgment: Evaluate trade-offs and challenge assumptions to guide decisions, acting as a bridge between technical teams and business value. • Stakeholder Management: Build strong operational trust with enterprise clients, managing expectations transparently regarding risks and changing priorities. • Team Leadership: Build and develop high-performing teams, ensuring workload balance, engagement, and alignment. • Delivery-Led Growth: Identify opportunities for renewals and expansions based on the value delivered and client trust.

• Gérer la relation SAV client sur les bornes de recharge pour véhicules électriques • Prise en charge des appels téléphoniques entrants ou des messages envoyés par e-mail • Ouverture et gestion des tickets SAV • Réalisation de diagnostics à distance et d’interventions de 1er niveau • Coordination avec les équipes de techniciens pour planification des interventions sur site • Suivi des actions en cours ou réalisées (logiciel de suivi dédié)

• The Business Planning and Policy Specialist will be responsible for supporting program leadership by driving business development, strategy, and government relations efforts in their assigned portfolio of states. • Communicates with state and other Youth Villages leaders (including CSO, COO, and CEO) about growth opportunities and new startups • Assists and/or leads the process of responding to Request for Proposals (RFPs) of interest to the organization in order to grow services in assigned states • Leads and/or contributes to meetings and presentations with key external stakeholders (including potential funders, state/county agencies, and lawmakers) • Assists state leadership with policy and legislative priorities and action steps • Supports technical writing (including proposal writing) as well as composing letters and emails, developing PowerPoints, etc. • Creates budgets and analyzes financials to support business development decision-making • Collaborates with internal leadership, including other support departments (such as Strategy, Strategic Partnerships, Communications, Finance, etc.) • Researches growth opportunities, cultivates relationships, and introduces proposals and services to potential funders (in conjunction with state and department leadership) • Reviews bills, laws, and policies that may impact strategy and engagement with key stakeholders, and/or that will have an impact on child welfare, Medicaid, and other state systems that serve children, families, and young adults • Researches assigned portfolio of states to support growth, expansion, and strategy development of Youth Villages services by completing shallow dives and utilizing collected information, including analyzing the economy, funding streams (local, state, federal), legislation, government structure, political climate, competitors, new business opportunities, and trends related to transitioning youth/disconnect youth and at-risk children and families • Works closely with state leadership to drive expansion of Youth Villages services in assigned states

• Supports the implementation and adoption of digital dental and orthodontic solutions by providing clinical expertise, training, and hands-on support to customers and internal teams • Bridges clinical practice and digital technology to drive successful workflows • Enhances the customer experience and supports commercial growth • Engages with customers to swiftly understand the root of their software issues • Diagnoses and resolves technical problems to ensure smooth functioning of GC’s digital platforms • Conducts walkthroughs/training on software capabilities with customers • Aids customers with submissions of digital offerings • Offers clear instructions and technical assistance to resolve complex problems • Escalates unresolved issues to appropriate internal teams • Prepares accurate and timely reports