• Serve as the single point of contact for strategic accounts with annual revenue exceeding $5 million across four market segments • Identify and resolve non-product complaints in a timely manner • Continuously evaluate workflows and identify opportunities to improve processes • Enforce standardized processes across all applicable locations • Provide knowledgeable support across key account portfolios • Build and maintain strong customer relationships • Maintain accurate and detailed records of customer interactions • Provide supplemental training to internal teams • Work closely with cross-functional departments

• 3D Technologists manipulate CT and MRI medical images on highly sophisticated 3D software and specialized “thin” client/server equipment in multiple planes and dimensions for clinical visualization and quantitative analysis of diagnostic and interventional studies. • Independently produce high quality 3D reconstruction and post processing of medical images. • Follow established protocols to create diagnostic images for analysis and diagnosis. • Ensure image quality meets the required standards. • Maintain accurate and complete records, including imaging data and patient history. • Exhibit professionalism when collaborating with other professionals including technologists, doctors, surgeons, and other clinicians to provide accurate views depicting certain anatomy and/or pathology. • Maintain and increase skills and abilities through maintaining the ARRT license.

• Independently produce high quality 3D reconstruction and post processing of medical images • Follow established protocols to create diagnostic images for analysis and diagnosis • Ensure image quality meets the required standards • Maintain accurate and complete records, including imaging data and patient history • A consistent commitment to prompt attendance of the scheduled shift • Utilize training to provide accurate 3D views that align with each protocol series • Work as part of a team and independently in a remote work environment • Promote a culture of trust and technical excellence • Maintain and increase skills and abilities through maintaining the ARRT license • Complete new training related to new technology, new protocols, changes to existing technology and protocols

• Process highly complex cases including TAVRs, Liver volumes, MRI Cardiac, and other specialty cases • Manipulate CT and MRI medical images on sophisticated 3D workstations • Complete training in a hybrid classroom environment • Improve quality and speed in processing patient cases while adhering to company expectations • Follow established protocols and ensure image quality meets required standards • Work collaboratively with other professionals including technologists, doctors, and surgeons