• Take full ownership of the CRM ecosystem and customer database. • Improve database quality, structure, and integrity. • Develop scalable CRM processes and systems. • Ensure accurate tagging, segmentation, and customer categorisation. • Maintain database hygiene and data accuracy across all systems. • Conduct a comprehensive audit of existing CRM systems and customer databases. • Develop and implement a long-term CRM and lifecycle marketing strategy. • Create a structured framework that aligns customer data, marketing activities, and commercial objectives. • Identify opportunities to improve customer engagement and revenue generation. • Build and manage intelligent customer segments based on: - Business size - Customer value - Purchase history - Event attendance - Lead source - Engagement levels - Buying behaviour - Customer lifecycle stage - Recent activity - Lifetime value • Design and manage lead scoring models to identify high-intent prospects. • Use behavioural, engagement, and demographic data to prioritise opportunities. • Work closely with marketing and sales teams to improve lead quality and conversion rates. • Develop and optimise automated customer journeys covering: - New enquiries - Lead nurturing - Webinar registrations - Event registrations - Event reminder sequences - Non-attendee follow-up campaigns - Customer onboarding - Repeat customer engagement - High-ticket prospect nurturing - Upsell and cross-sell campaigns - Renewals - Reactivation campaigns • Plan, coordinate, and launch campaigns across: - Email marketing - SMS marketing - Marketing automation workflows - Behaviour-triggered sequences • Collaborate with copywriters, designers, and the wider marketing team to maximise engagement and conversion performance. • Monitor, analyse, and improve key performance indicators, including: - Open rates - Click-through rates - Conversion rates - Presentation bookings - Webinar registrations - Event attendance - Revenue generated - Customer engagement metrics • Provide data-driven recommendations and continuously optimise campaign performance.

• Conduct a high volume of outbound and inbound calls to prospective and current clients who have expressed interest in financial services • Generate interest and qualify clients for meetings with Financial Advisors to discuss goals, investment strategies, and financial planning needs • Schedule and confirm appointments, ensuring a high completion rate for advisor meetings • Engage clients via phone, chat, and email to answer questions, provide guidance, and enhance the client experience • Utilize pre-defined scripts and sound judgment to assess client needs and determine appropriate next steps • Gather and document client information, including financial needs, goals, and relevant screening details • Accurately record all client interactions in CRM systems • Partner with Financial Advisors regarding prospective client opportunities and handoffs • Troubleshoot issues related to the financial dashboard and escalate to technical support when needed • Route client inquiries to appropriate departments for additional support • Perform administrative and reporting duties as assigned • Ensure compliance with all regulatory requirements, policies, and procedures

Role Description As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our enterprise solutions and streamline project management. This is a remote position with a requirement to be based in Australia. - Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams. - Connect customers’ marketing objectives with our technical, API-driven product and clearly explain complex product configuration steps. - Collaborate with technical operations (Customer Integration Engineer) and the development team to integrate Talon.One and troubleshoot technical issues. - Communicate at both one-to-many and one-on-one levels, across role types (tech/marketing), organization level, and cultures. - Document and share important information about our Customers to keep a clear internal record, build training resources, and reduce support tickets. - Drive retention and growth to your book of business, handling upsell and renewal conversations with a book of business. - Prepare and deliver strategic and business value to customers daily. Qualifications - Passion for tech and experience with SaaS products and APIs. - Founded experience working in Customer Success, Account Management, or another client-facing role. - Experience working with diverse stakeholders both internally and externally: Marketing, Developers, Sales, and Executives. - Exceptional communication skills in spoken and written English. - Empathetic, positive attitude with a desire to help our customers reach their goals. - Flexible approach and an ability to operate effectively with uncertainty and change. - Ability to manage a book of 15-20 accounts. - Experience working in the loyalty and promotion industry or relevant marketing-related experience. Benefits - 1,600 AUD annual learning budget. - 30 days of annual leave, plus extra paid days for your birthday and moving day. - 450 AUD home office setup budget, a 75 AUD monthly home office allowance. - Freedom to work from abroad for up to 90 days worldwide! - WeWork On-Demand access for flexible workspace solutions. - Mental health support with nilo.health. - Benefit from health insurance provided through our partner, including options with BUPA Australia and Aetna International. - We contribute the statutory 12% of your salary to your Superannuation fund.

Role Description As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our enterprise solutions and streamline project management. This is a remote position with a requirement to be based in Australia. - Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams. - Connect customers’ marketing objectives with our technical, API-driven product and clearly explain complex product configuration steps. - Collaborate with technical operations (Customer Integration Engineer) and the development team to integrate Talon.One and troubleshoot technical issues. - Communicate at both one-to-many and one-on-one levels, across role types (tech/marketing), organization level, and cultures. - Document and share important information about our Customers to keep a clear internal record, build training resources, and reduce support tickets. - Drive retention and growth to your book of business, handling upsell and renewal conversations with a book of business. - Prepare and deliver strategic and business value to customers daily. Qualifications - Passion for tech and experience with SaaS products and APIs. - Founded experience working in Customer Success, Account Management, or another client-facing role. - Experience working with diverse stakeholders both internally and externally: Marketing, Developers, Sales, and Executives. - Exceptional communication skills in spoken and written English. - Empathetic, positive attitude with a desire to help our customers reach their goals. - Flexible approach and an ability to operate effectively with uncertainty and change. - Ability to manage a book of 15-20 accounts. - Experience working in the loyalty and promotion industry or relevant marketing-related experience. Benefits - 1,600 AUD annual learning budget. - 30 days of annual leave, plus extra paid days for your birthday and moving day. - 450 AUD home office setup budget, a 75 AUD monthly home office allowance. - Freedom to work from abroad for up to 90 days worldwide! - WeWork On-Demand access for flexible workspace solutions. - Mental health support with nilo.health. - Benefit from health insurance provided through our partner, including options with BUPA Australia and Aetna International. - We contribute the statutory 12% of your salary to your Superannuation fund. Company Description Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.