• Provide remote IT support to colleagues across our offices in North America • Respond promptly and efficiently to support requests, aiming to resolve issues on first contact • Serve as the first point of contact for software, hardware, network, and VPN issues • Image and deploy computers remotely • Maintain/update images according to established procedures • Manage and maintain company and client websites • Manage IT hardware and peripherals, including various printers and supplies • Maintain/update documentation related to equipment and software license information • Create and manage user accounts for business applications • Create and maintain end-user documentation for software and processes

• Balance time between daily operation activities and assigned strategic projects, ensuring on-site/hybrid requirements are met in Vinhedo. • Deliver high-value, global IT sourcing strategies, including market analysis, RFx vendor evaluation, cost forecasts, and negotiation strategy. • Negotiate contracts, draft commercial terms, facilitate approvals, and manage post-execution contract systems of record and renewals. • Support the deployment of consistent vendor management processes, leading annual executive reviews and monitoring vendor performance. • Partner cross-functionally and cross-regionally with global stakeholders, IT Sourcing Managers, and finance teams to identify optimization opportunities.

• Manage coordination amongst project team members to ensure proper coordination between different departments and timely submission of deliverables. • Conduct regular planning and status meetings with project teams as needed to track progress and identify challenges. • Effectively utilize and leverage IT PMO practices, procedures, and supporting tools for multiple projects concurrently. • Identify and present project teams and sponsors with solutions to everyday project challenges and risks. • Establish and maintain strong working relationships with stakeholders to support and improve project delivery and performance.

• Balance time between daily operation activities and assigned strategic projects • Deliver high-value, global IT sourcing strategies • Negotiate contracts, draft commercial terms, facilitate approvals • Support the deployment of vendor management processes