• Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction. • Work with customers in the mid-market and enterprise segments, coordinating with management and leadership at all levels. • Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments. • Collaborate with sales, product, customer success and support teams to ensure a cohesive customer journey from initial sale to full product adoption. • Monitor customer feedback and onboarding metrics, using this data to continuously improve the onboarding experience. • Conduct regular training sessions for the onboarding team to keep them updated on product changes and best practices. • Work closely with clients to understand their business needs and tailor the onboarding experience accordingly. • Establish clear communication and project management protocols to ensure timely and successful implementations. • Identify upsell and expansion opportunities during the onboarding process and collaborate with the sales team to capitalize on these opportunities. • Manage customer expectations and address any issues that may arise during the onboarding process.

Role Description SAIC has an opportunity for a remote Scheduler. The role may include some travel. Contractor must provide assistance to FAA in support of BNATCS RSR program initiatives in the performance of the following financial management activities: - Cost estimating, validation, analysis, and documentation for the budget as agreed on by the project manager and other designated organizations. - Formal budget review cycle support, including tracking of budget, financial activities, and status of each project budget across fiscal years, authorizations, appropriations, and expenditures. - Estimation of variations of life-cycle cost and benefits due to changes in technical, design, configuration, schedule, support, interface, and implementation parameters. - Provide cost risk adjustment for all aspects of the program, including developing a risk adjustment plan and coordinating with schedule and risk teams. - Coordination for data inputs with various team leads and subject matter experts. - Research and apply risk adjustment methods for all aspects of the program. - Provide technical assistance in performing the analysis, development, tracking, and adjustment of the current year budget and multiyear financial plans, position management information, budget narratives, associated briefings, reports, and Electronic Information System (EIS) requirements, such as Delphi and Prism, to input and analyze data as specified by the FAA. - Cost and Benefit Analysis. - Support program Implementation Review. Company Description SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. - We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. - SAIC is an Equal Opportunity Employer. - Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. - For more information, visit saic.com . - For ongoing news, please visit our newsroom .

Role Description We are looking for an experienced and results-driven Customer Onboarding Team Lead to own the onboarding experience and early student success for the US market. This role is responsible for driving key business outcomes during the critical first stages of the student journey, with a primary focus on student activation, engagement, and reducing refund requests. You will lead a team of Learning Coaches, optimize onboarding processes, and partner cross-functionally to ensure students successfully transition from enrollment to active learning. Success in this role will be measured by your ability to improve activation rates, reduce refund requests, increase early retention, and build a scalable onboarding function that delivers measurable business impact. - Own and improve onboarding KPIs (student activation, engagement, retention, refund reduction, and time-to-activation). - Lead and manage 3 onboarding teams (35 people total), ensuring strong performance, accountability, and alignment with business goals. - Analyze onboarding funnel performance, identify friction points, and implement data-driven initiatives to improve student outcomes and reduce churn. - Manage hiring, onboarding, performance reviews, and team development while building a high-performance, student-focused culture. - Design and optimize onboarding journeys, engagement strategies, and proactive re-engagement programs for at-risk students. - Improve operational processes, reporting frameworks, workload management, and effective use of tools like Planhat and Notion. - Partner cross-functionally with Product, Sales, Retention, Finance, and Student Success teams to improve activation, retention, and scalable onboarding operations. Qualifications - 5+ years of experience in onboarding, customer success, retention or operations, including leadership experience managing large teams. - Proven track record of improving KPIs such as activation, engagement, retention, churn reduction, and customer satisfaction. - Strong people management skills with experience leading, coaching, and scaling high-performing teams (30+ people preferred). - Data-driven mindset with the ability to analyze funnels, identify trends, and make operational decisions based on performance metrics. - Experience building and optimizing onboarding processes, workflows, reporting systems, and scalable operational frameworks. - Strong cross-functional collaboration skills with experience working closely with Product, Sales, Retention, Finance, and other stakeholders. - Excellent communication, problem-solving, and stakeholder management skills, with the ability to manage escalations and drive continuous improvement initiatives. Benefits - Transparent KPIs, fast feedback loops, and full ownership of your domain. - A supportive, mission-driven company helping thousands of people transform their careers. - A culture built on speed, accountability, and impact — no bureaucracy, just results. - Remote collaboration: Fully remote and full-time collaboration with professional freedom and minimal micromanagement. - Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries. - Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration. - Impact: Your efforts directly influence the success rates of students finding jobs post-graduation.

Role Description At Dostt App, we are expanding our international operations in the Philippines and are looking for enthusiastic, communication-driven professionals to join us as International Onboarding Telecaller. In this role, you will be responsible for onboarding, engaging, and supporting hosts/listeners on the platform through voice-based interactions. You will play a critical role in helping new users successfully complete their onboarding journey, understand platform guidelines, activate their profiles, and remain engaged on the platform. The ideal candidate is confident in outbound calling, possesses strong English communication skills, and can build positive relationships with users while ensuring a smooth onboarding experience. This role requires consistent follow-ups, strong ownership, and the ability to work effectively in a target-oriented and remote work environment. As part of Dostt's international growth journey, you will directly contribute to user activation, retention, and overall platform success in the Philippines market. Key Responsibilities - Make outbound calls to potential and existing hosts/partners. - Onboard and train new international “Listeners” as per platform guidelines. - Assist users with profile completion, onboarding steps, and activation. - Follow up on pending onboarding and verification activities. - Engage with existing hosts to improve platform activity and retention. - Contact inactive users and work towards reactivation. - Educate hosts about platform features, policies, incentives, and opportunities. - Resolve basic host concerns and coordinate escalations with internal teams. - Maintain detailed records of calls, follow-ups, onboarding status, and escalations. - Ensure professional communication and positive host experience during interactions. - Stay updated with platform processes, operational changes, and promotional activities. Qualifications - Proven experience as a Telecaller, Customer Support Executive, Retention Executive, or in a similar role. - Excellent verbal communication skills in English & ability to communicate effectively with Philippines-based users and partners. - Strong listening, persuasion, and objection-handling skills. - Ability to handle repetitive follow-ups and target-based work environments. - Comfortable handling host rejection and difficult conversations professionally. - Basic knowledge of computer operations, CRM tools, Google Sheets, and Excel. - Ability to work independently in a remote setup. - Positive attitude and ability to work collaboratively within teams. Preferred Candidate Profile - Candidates with telecalling, onboarding, retention, customer support, or engagement experience will be preferred. - Comfortable with outbound calling and operational targets. - Strong follow-up discipline and ownership mindset. - Patient and empathetic while handling users. - Comfortable with rotational shifts and remote work setup. - Excellent communication consistency and reliability. Why Join Us? We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.