Role Description We are looking for an experienced and results-driven Customer Onboarding Team Lead to own the onboarding experience and early student success for the US market. This role is responsible for driving key business outcomes during the critical first stages of the student journey, with a primary focus on student activation, engagement, and reducing refund requests. You will lead a team of Learning Coaches, optimize onboarding processes, and partner cross-functionally to ensure students successfully transition from enrollment to active learning. Success in this role will be measured by your ability to improve activation rates, reduce refund requests, increase early retention, and build a scalable onboarding function that delivers measurable business impact. - Own and improve onboarding KPIs (student activation, engagement, retention, refund reduction, and time-to-activation). - Lead and manage 3 onboarding teams (35 people total), ensuring strong performance, accountability, and alignment with business goals. - Analyze onboarding funnel performance, identify friction points, and implement data-driven initiatives to improve student outcomes and reduce churn. - Manage hiring, onboarding, performance reviews, and team development while building a high-performance, student-focused culture. - Design and optimize onboarding journeys, engagement strategies, and proactive re-engagement programs for at-risk students. - Improve operational processes, reporting frameworks, workload management, and effective use of tools like Planhat and Notion. - Partner cross-functionally with Product, Sales, Retention, Finance, and Student Success teams to improve activation, retention, and scalable onboarding operations. Qualifications - 5+ years of experience in onboarding, customer success, retention or operations, including leadership experience managing large teams. - Proven track record of improving KPIs such as activation, engagement, retention, churn reduction, and customer satisfaction. - Strong people management skills with experience leading, coaching, and scaling high-performing teams (30+ people preferred). - Data-driven mindset with the ability to analyze funnels, identify trends, and make operational decisions based on performance metrics. - Experience building and optimizing onboarding processes, workflows, reporting systems, and scalable operational frameworks. - Strong cross-functional collaboration skills with experience working closely with Product, Sales, Retention, Finance, and other stakeholders. - Excellent communication, problem-solving, and stakeholder management skills, with the ability to manage escalations and drive continuous improvement initiatives. Benefits - Transparent KPIs, fast feedback loops, and full ownership of your domain. - A supportive, mission-driven company helping thousands of people transform their careers. - A culture built on speed, accountability, and impact — no bureaucracy, just results. - Remote collaboration: Fully remote and full-time collaboration with professional freedom and minimal micromanagement. - Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries. - Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration. - Impact: Your efforts directly influence the success rates of students finding jobs post-graduation.

Role Description At Dostt App, we are expanding our international operations in the Philippines and are looking for enthusiastic, communication-driven professionals to join us as International Onboarding Telecaller. In this role, you will be responsible for onboarding, engaging, and supporting hosts/listeners on the platform through voice-based interactions. You will play a critical role in helping new users successfully complete their onboarding journey, understand platform guidelines, activate their profiles, and remain engaged on the platform. The ideal candidate is confident in outbound calling, possesses strong English communication skills, and can build positive relationships with users while ensuring a smooth onboarding experience. This role requires consistent follow-ups, strong ownership, and the ability to work effectively in a target-oriented and remote work environment. As part of Dostt's international growth journey, you will directly contribute to user activation, retention, and overall platform success in the Philippines market. Key Responsibilities - Make outbound calls to potential and existing hosts/partners. - Onboard and train new international “Listeners” as per platform guidelines. - Assist users with profile completion, onboarding steps, and activation. - Follow up on pending onboarding and verification activities. - Engage with existing hosts to improve platform activity and retention. - Contact inactive users and work towards reactivation. - Educate hosts about platform features, policies, incentives, and opportunities. - Resolve basic host concerns and coordinate escalations with internal teams. - Maintain detailed records of calls, follow-ups, onboarding status, and escalations. - Ensure professional communication and positive host experience during interactions. - Stay updated with platform processes, operational changes, and promotional activities. Qualifications - Proven experience as a Telecaller, Customer Support Executive, Retention Executive, or in a similar role. - Excellent verbal communication skills in English & ability to communicate effectively with Philippines-based users and partners. - Strong listening, persuasion, and objection-handling skills. - Ability to handle repetitive follow-ups and target-based work environments. - Comfortable handling host rejection and difficult conversations professionally. - Basic knowledge of computer operations, CRM tools, Google Sheets, and Excel. - Ability to work independently in a remote setup. - Positive attitude and ability to work collaboratively within teams. Preferred Candidate Profile - Candidates with telecalling, onboarding, retention, customer support, or engagement experience will be preferred. - Comfortable with outbound calling and operational targets. - Strong follow-up discipline and ownership mindset. - Patient and empathetic while handling users. - Comfortable with rotational shifts and remote work setup. - Excellent communication consistency and reliability. Why Join Us? We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.

• Handle administrative onboarding processes. • Coordinate and monitor background check processing and completion. • Conduct candidate follow-ups regarding onboarding requirements, application status, and documentation. • Serve as a point of contact between candidates, supervisors, and HR for onboarding and recruitment-related concerns. • Maintain accurate employee and candidate records in HR systems. • Support recruitment-related administrative tasks, including scheduling, documentation, and status tracking. • Ensure compliance with company onboarding procedures and hiring requirements. • Assist in process improvements related to onboarding and recruitment administration.

Role Description - Handle administrative onboarding processes. - Coordinate and monitor background check processing and completion. - Conduct candidate follow-ups regarding onboarding requirements, application status, and documentation. - Serve as a point of contact between candidates, supervisors, and HR for onboarding and recruitment-related concerns. - Maintain accurate employee and candidate records in HR systems. - Support recruitment-related administrative tasks, including scheduling, documentation, and status tracking. - Ensure compliance with company onboarding procedures and hiring requirements. - Assist in process improvements related to onboarding and recruitment administration. Qualifications - At least 1 year experience in HR/Recruitment/Onboarding OR 1 year BPO experience (Voice/Back-Office). - Familiarity with Workday or Paycor is a PLUS. - Proficiency in using MS Excel. - Excellent verbal and written English skills. - Must be residing within GMA (Greater Manila Area). - Amenable working night shift. Benefits - Competitive salary and benefits. - Health Insurance with free dependents. - 10%-night differential. - Attendance Bonus. - Paid time off. - Convertible to cash leave credits. - Performance Appraisal. - Work-life balance. - A focus on growing your career path with us. - We encourage you to follow your passions and learn new skills. Company Description - Strong culture and values-driven leadership. - We create opportunities for you to learn and grow at any stage of your career. - Continuous learning and innovation. - We foster an all-inclusive environment where everyone thrives.