• Run, update, and maintain Excel reports • Perform data entry and data validation • Create and update PowerPoint presentations • Organize and maintain information across spreadsheets and documents • Assist with reporting and administrative projects • Support special projects and other administrative tasks as assigned • Ensure accuracy and attention to detail in all work

Role Description We are seeking a highly organized, intelligent, and dependable Healthcare Administrative Virtual Assistant who thrives in a fast-paced environment and takes ownership of their work. This is an excellent opportunity for a healthcare-experienced professional who enjoys working independently, solving problems, and ensuring that critical administrative, billing, and authorization processes are completed accurately and on time. Key Responsibilities - Insurance Authorization & Billing Management - Manage billing denials and follow up on outstanding claims. - Track and follow up on insurance authorizations. - Access insurance and MCO portals for authorization and billing-related tasks. - Follow up on insurance claims and payment statuses. - Ensure authorizations are completed promptly after assessments and tracked through approval. - Maintain accurate records, documentation, and task tracking. - Patient Scheduling, Intake & Front Desk Support - Schedule and reschedule patient appointments. - Complete patient intake processes. - Answer and manage incoming phone calls. - Perform front desk and receptionist duties. - Handle patient communications professionally and compassionately. - Potentially manage patient calls and complete intakes independently after training. - Credentialing & Healthcare Administration - Handle credentialing and insurance enrollment processes. - Upload and process information within healthcare systems and platforms. - Manage email inboxes and calendars. - Coordinate administrative tasks and provide office support. - Follow established SOPs, workflows, and internal processes consistently. - Provide daily accountability updates and end-of-day reports. - Support general healthcare administrative operations. - Marketing & Administrative Support - Schedule and publish social media content. - Assist with event planning and coordination. - Support marketing and lead generation initiatives. - Additional Clinical Support Responsibilities (For Qualified Candidates) - Conducting pre-assessment patient interviews. - Gathering patient information before clinician evaluations. - Assisting with clinical documentation preparation. - Supporting diagnostic workflow processes. - Creating supporting clinical documentation from completed assessments. - Assisting with behavioral health treatment planning workflows. Qualifications - Excellent verbal and written English communication skills. - Strong attention to detail and organizational skills. - Ability to manage multiple tasks and priorities simultaneously. - Highly dependable, reliable, and consistent. - Strong accountability and ownership mindset. - Self-motivated with the ability to work independently and with minimal supervision. - Quick learner who can adapt to new systems and workflows efficiently. - Strong critical thinking and problem-solving abilities. - Professional, compassionate, and patient-focused communication style. - Tech-savvy and comfortable navigating multiple platforms. - Process-driven with the ability to follow SOPs consistently. - Resourceful and adaptable to evolving responsibilities. - Committed to maintaining productivity and attendance throughout scheduled shifts. Requirements - Must be proficient in speaking and writing English very clearly. - Must have relevant work experience. - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory). - Must be available for video meetings with your camera on (when needed). Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

• Classify and post invoices in the system and banking platform. • Classify and prepare various accounting entries. • Process supplier/vendor payments. • Manage bank reconciliations. • Perform financial and accounting closings.

• Atendimento de chamados via sistema. • Negociação com clientes. • Cobrança de inadimplência via e-mail e telefone. • Atualização de Boletos.