Role Description We are seeking a highly organized, intelligent, and dependable Healthcare Administrative Virtual Assistant who thrives in a fast-paced environment and takes ownership of their work. This is an excellent opportunity for a healthcare-experienced professional who enjoys working independently, solving problems, and ensuring that critical administrative, billing, and authorization processes are completed accurately and on time. Key Responsibilities - Insurance Authorization & Billing Management - Manage billing denials and follow up on outstanding claims. - Track and follow up on insurance authorizations. - Access insurance and MCO portals for authorization and billing-related tasks. - Follow up on insurance claims and payment statuses. - Ensure authorizations are completed promptly after assessments and tracked through approval. - Maintain accurate records, documentation, and task tracking. - Patient Scheduling, Intake & Front Desk Support - Schedule and reschedule patient appointments. - Complete patient intake processes. - Answer and manage incoming phone calls. - Perform front desk and receptionist duties. - Handle patient communications professionally and compassionately. - Potentially manage patient calls and complete intakes independently after training. - Credentialing & Healthcare Administration - Handle credentialing and insurance enrollment processes. - Upload and process information within healthcare systems and platforms. - Manage email inboxes and calendars. - Coordinate administrative tasks and provide office support. - Follow established SOPs, workflows, and internal processes consistently. - Provide daily accountability updates and end-of-day reports. - Support general healthcare administrative operations. - Marketing & Administrative Support - Schedule and publish social media content. - Assist with event planning and coordination. - Support marketing and lead generation initiatives. - Additional Clinical Support Responsibilities (For Qualified Candidates) - Conducting pre-assessment patient interviews. - Gathering patient information before clinician evaluations. - Assisting with clinical documentation preparation. - Supporting diagnostic workflow processes. - Creating supporting clinical documentation from completed assessments. - Assisting with behavioral health treatment planning workflows. Qualifications - Excellent verbal and written English communication skills. - Strong attention to detail and organizational skills. - Ability to manage multiple tasks and priorities simultaneously. - Highly dependable, reliable, and consistent. - Strong accountability and ownership mindset. - Self-motivated with the ability to work independently and with minimal supervision. - Quick learner who can adapt to new systems and workflows efficiently. - Strong critical thinking and problem-solving abilities. - Professional, compassionate, and patient-focused communication style. - Tech-savvy and comfortable navigating multiple platforms. - Process-driven with the ability to follow SOPs consistently. - Resourceful and adaptable to evolving responsibilities. - Committed to maintaining productivity and attendance throughout scheduled shifts. Requirements - Must be proficient in speaking and writing English very clearly. - Must have relevant work experience. - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory). - Must be available for video meetings with your camera on (when needed). Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

• Classify and post invoices in the system and banking platform. • Classify and prepare various accounting entries. • Process supplier/vendor payments. • Manage bank reconciliations. • Perform financial and accounting closings.

• Atendimento de chamados via sistema. • Negociação com clientes. • Cobrança de inadimplência via e-mail e telefone. • Atualização de Boletos.

Role Description InfoTrack is seeking a Temporary Administrative Assistant to provide administrative and project support to our People & Culture team. This position reports to the Senior Manager, People & Culture. If you are highly organized, detail-oriented, and enjoy working with Excel, PowerPoint, and administrative projects, we'd love to hear from you. This role is expected to last at least one month, with the potential to continue on a week-to-week basis thereafter depending on business needs. - Pay: $28.00 per hour - Schedule: Full-Time Temporary Position, Monday - Friday, 8am - 5pm PT - Location: Remote (West Coast U.S. Preferred) - Start Date: Immediate We are looking for someone who can start immediately and work during standard West Coast business hours. What You'll Do: - Run, update, and maintain Excel reports - Perform data entry and data validation - Create and update PowerPoint presentations - Organize and maintain information across spreadsheets and documents - Assist with reporting and administrative projects - Support special projects and other administrative tasks as assigned - Ensure accuracy and attention to detail in all work Qualifications - Strong Microsoft Excel skills - Strong Microsoft PowerPoint skills - Excellent attention to detail - Strong organizational and time management skills - Ability to work independently and meet deadlines - Comfortable working with large amounts of data and information - Professional written and verbal communication skills - Solution-oriented and resourceful problem solver with the ability to navigate challenges independently and identify effective solutions Requirements - Must be available to start immediately - Must be available during West Coast business hours - Must be located within the United States - Must have reliable internet access and a dedicated workspace Benefits - We strive to ensure that you have the resources and training that you need to successfully collaborate and succeed. - At InfoTrack, we’re committed to a workplace where everyone feels comfortable to do their best work and, yes, have fun! - InfoTrack is certified as a Great Place to Work® Company Description Because we firmly believe that a diversity of experience and perspectives brings strength to our company we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Any information that you share with us will be kept confidential and is subject to our privacy policy.