Role Description A mid-level ServiceNow Service Catalog Developer focuses on designing, building, and maintaining complex catalog items, record producers, and workflows within the ServiceNow platform. Key responsibilities include creating catalog variables, variable sets, Flow Designer automation, and managing Service Portal integration, typically requiring 3-5 years of experience in JavaScript, API integrations, and catalog UI policies. - Design, build, and deploy Catalog Items, Order Guides, and Record Producers within the ServiceNow Service Catalog. - Configure and maintain complex workflows and Flow Designer flows to automate approvals, task generation, and system notifications. - Develop and manage Client Scripts, UI Policies, and Script Includes to ensure dynamic and responsive catalog item behavior. - Collaborate with business analysts, process owners, and mission stakeholders to gather requirements and translate them into scalable technical solutions. - Ensure a seamless, intuitive, and accessible user experience within the ServiceNow Service Portal. - Perform robust unit testing, troubleshoot defects, and support User Acceptance Testing (UAT) prior to production deployment. - Experience working in an Agile/Scrum environment. Qualifications - BA/BS degree with 8 yrs of experience; MA/MS degree with 6 years of experience. - Must be a US Citizen. - Public Trust Clearance or ability to obtain one. - Primary work locations in San Antonio, TX, and Falls Church, VA. Remote work may be considered in special cases when approved by the customer. - Minimum 6+ years of overall experience in service catalog development using ServiceNow. - Current active IAT II certification (Security+) to comply with DoD 8570 and DoD 8140.03 requirements. - ServiceNow Certified System Administrator (CSA) certification required. Requirements - Create, configure, and maintain Service Catalog items, Record Producers, Order Guides, and Variable Sets (including Multi-Row Variable Sets - MRVS). - Proficiency in JavaScript, HTML, and CSS. - Deep understanding of ServiceNow platform scripting (Client Scripts, Business Rules, Script Includes). - Experience utilizing Workflow Editor, Flow Designer, core ITSM modules, and Service Portal configuration tools to drive fulfillment tasks, approvals, and SLAs. - Develop Catalog Client Scripts, Catalog UI Policies, and UI Actions to enhance user experience on the Service Portal. - Connect catalog requests to external systems using REST/SOAP APIs. - Ensure code quality by adhering to ServiceNow best practices for reusability, performance, and maintainability. Benefits - Target Salary Range: $112,000 - $179,000. This represents the typical salary range for this position. - Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. - Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Company Description Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers.

Role Description - Develop and customize ServiceNow applications; - Configure and maintain core system applications and modules; - Collaborate with stakeholders to gather requirements and design solutions; - Create and maintain technical documentation for ServiceNow configurations; - Test and troubleshoot ServiceNow implementations; - Implement integrations with third-party systems; - Stay current with ServiceNow features and best practices; - Support end-users with system inquiries and issues. Qualifications - Bachelors - Computer Engineering - Bachelors - Computer Science - Bachelors - Information Technology - Masters - Software Engineering Requirements - Dell Boomi Certified - Professional Integration Developer - MuleSoft Certified Developer - Level 1 - Trailhead - ServiceNow Certified Application Developer - Agile Methodology - Collaboration Tools - Design Thinking - Executive Presence - Inclusion - Personal Effectiveness - ServiceNow Platform - Storytelling - Language: English (Required) - Language Proficiency: Advanced - C1 Benefits - Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter - Make an impact – Help global enterprises solve business challenges that matter - Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

• Design, implement, and maintain integrations between ServiceNow and external systems. • Install, configure, upgrade, and troubleshoot ServiceNow MID Servers. • Monitor and ensure the health, performance, and availability of MID Servers across environments. • Design and support secure authentication and authorization mechanisms, including SSO implementations. • Configure and maintain identity federation solutions using SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and LDAP/Active Directory. • Develop and maintain integrations using REST, SOAP APIs, Integration Hub, and other middleware technologies. • Collaborate with infrastructure, security, and application teams to ensure seamless connectivity and data exchange. • Support ServiceNow Discovery, Orchestration, and Cloud integrations utilizing MID Servers. • Manage and support integrations with Google Cloud Platform (GCP) services. • Troubleshoot integration and infrastructure-related issues and perform root cause analysis. • Ensure compliance with security, governance, and infrastructure standards. • Create and maintain technical documentation, architecture diagrams, and operational procedures.

• Lead end-to-end migration planning: discovery, architecture, cutover, and post-migration validation • Conduct full assessment of the current on-prem instance (version, customizations, integrations, data volume) • Design the migration approach — clone-based lift, upgrade alignment, or phased rollout • Manage ServiceNow cloning, MID Server reconfiguration, and GCP connectivity • Audit and remediate custom scripts, flows, and integrations pre-migration • Coordinate with the client’s infrastructure and security teams on network, SSO, and firewall changes • Execute UAT support, regression testing, and hypercare post-go-live • Produce migration runbooks, risk registers, and cutover plans