• Manage intake, processing, and disposition of physical devices and digital media for incident response, ensuring proper physical space management, chain of custody, forensic imaging, and digital media lifecycle management. • Support the physical and virtual infrastructure used for customer engagement, responding to consultants' and customers' requests related to engagement data and technology. • Collaborate with cross-functional teams to implement solutions that meet functional requirements, including troubleshooting and problem resolution. • Utilize advanced and specialized knowledge of legacy products, services, technologies, and infrastructure to enhance usability, availability, and security. • Leverage expertise in security-related protocols, products, and internally developed technologies to develop innovative security solutions. • Participate in and provide security solutions across all stages of the digital media lifecycle, including forensic imaging efforts and data pre-processing initiatives. • Assist with Change Management procedures by engaging in pre-deployment Quality Assurance testing of planned technology modifications to ensure reliability and serviceability. • Document processes and procedures related to digital media lifecycle management, forensic imaging, and data pre-processing to improve operational efficiency. • Serve as the primary Emergency Incident Response (EIR) Intake consultant, handling inbound calls, verifying customer service levels, creating account records, and leading initial scoping calls. • Coordinate the commercial paperwork required to initiate work efforts, including Engagement Work Orders (EWO) and Statements of Work (SOW). • Manage initial evidence intake for EIR engagements, provisioning forensic tooling such as Endpoint Detection & Response (EDR) agents and other third-party forensic analysis solutions. • Provision cloud analysis Virtual Machines (VMs) for consultants, serving as a subject matter expert on VM provisioning and troubleshooting. • Manage and maintain lab physical equipment to support forensic investigations and incident response efforts.

• Provide excellent service to residents and assistance to team members. • Follow AIR’s process for completion of basic apartment turns to make the apartment ready for the next resident’s perfect move-in experience • With general direction, complete resident requested repairs and routine maintenance (i.e. troubleshoot and repair/replace plumbing, basic electrical components, HVAC equipment, and appliances, etc.) • May provide functional/technical direction and training to other Maintenance Technicians and support the development of technical skills. • May assist with managing vendor quality and may perform move-in/move-out inspections. • Responsibilities vary based on team member skillset and community needs, mechanical systems, and season.

• Manage a high-volume portfolio of renewal opportunities • Achieve quarterly sales goals and drive the renewals sales process • Proactively engage customers and channel partners 90–120 days before expiry • Work closely with field AEs on shared accounts • Drive urgency through partners to secure timely quotes and orders • Identify churn risk early and escalate with proposed solutions • Maintain accurate forecasting and pipeline hygiene in SFDC • Deliver consistent outbound activity to protect revenue • Own and manage the end-to-end renewals process

• Manage a high-volume portfolio of renewal opportunities • Achieve quarterly sales goals and drive the renewals sales process • Proactively engage customers and channel partners 90–120 days before expiry • Work in close alignment with field AEs on shared accounts • Drive urgency through partners to secure timely quotes and orders • Identify churn risk early and escalate with proposed solutions • Maintain accurate forecasting and pipeline hygiene in SFDC • Deliver consistent outbound activity to protect revenue • Own and manage the end-to-end renewals process • Collaborate with the account executive and channel team • Identify cross sell opportunities • Identify natural expansion