• Provide excellent customer-centric service in line with company standards through inbound and outbound calls • Analyze incoming electronic and telephonic information and credit/employment verification requests • Manage incoming supplement requests as well as pending requests • Direct calls and inquiries to appropriate area/function as applicable; liaise with other departments to handle requests and queries from customers effectively • Ability to use discretion when processing sensitive personal information (PI); follow communication procedures, guidelines, and policies, ensuring compliance with data privacy regulations and secure handling of confidential information • Provide timely and accurate information to incoming customer calls/electronic requests • Process supplements on a timely basis • Meeting departmental goals on production, turn-time and quality while maintaining a volume of processing credit supplement request in a call center environment • Investigate all available sources of credit and financial information • Provide credit information and references for customers, loan officers, or other agencies as requested • Use existing procedures to solve straightforward problems without the consistent need to exercise discretion • Review and interpret credit reports and data contained within • Adhere strictly to training manual and procedures, following all workflows and documents • Answer incoming phone calls within 3 rings • Adhere to and maintain compliance with all Federal and State regulations and policies and procedures • Maintain a deep understanding of credit products, services and policies to ensure accurate and consistent communication to the customer

• Communicate effectively with external stakeholders like borrowers, selling agent, lenders, and attorneys • Call and objection handling skills for both inbound and outbound calls • Reviewing and clearing all pre-closing requirements in order to obtain clear to close • Schedule closings with buyers & lenders • Track closing deadlines and ensure timely completion • Reviewing Title commitment and preparation of closing packages • Reviewing tax statement and should understand how to prorate the taxes • Reviewing HOA and lien payoffs • Disbursements and funding knowledge • Contribute to maintaining positive customer experience throughout the closing process

• ensuring coating systems are applied correctly according to specifications and industry standards • basic surface preparation assessment • environmental condition monitoring • documenting inspection findings • travel as required to manage and oversee all assigned projects • differentiate surface preparation equipment, methods, and standards for solvent cleaning • identify quality control issues • monitor coating application by type • complete clear and concise documentation of inspection report • perform non-destructive inspection procedures • comply with the AMPP Coating Inspector Code of Conduct

• Perform brief, evidenced-based virtual individual and/or group counseling for low to moderate acuity patients with acute mental health conditions • Perform duties as a Practitioner and Consultant in Psychology • Make recommendations on major diagnostics and treatment plans • Provide continuing follow-up care for chronic outpatients with acute disorders • Exercise initiative and sound judgment in case discussions and continuing education • Recommend hospitalization as applicable • Demonstrate an understanding of requirements and benefits of TRICARE • Collaborate with physicians and other medical professionals • Develop, monitor and document comprehensive treatment plans