• Provide scheduling and project support services for Sia/LBG’s clients, including but not limited to: Create, maintain, and update detailed integrated project schedules using Planisware for multiple CMC product development and/or technical transfer projects. • Partner with project leaders and cross-functional teams to gather schedule inputs, confirm assumptions, and ensure schedules accurately reflect current project status and execution strategy. • Ensure alignment of schedules with project strategy, portfolio priorities, and key stage gates for CMC development and commercialization readiness. • Track milestones, action items, and decisions that impact project timelines and communicate changes to relevant stakeholders. • Prepare project scheduling deliverables and routine updates, including reports, dashboards, milestone views, and summaries for project stakeholders. • Facilitate effective schedule communication across multiple teams, functions, and sites to support execution of parallel and interdependent tech transfer activities. • Attend project meetings to provide timeline updates, schedule analyses, and clear documentation of schedule-related actions and decisions. • Demonstrate strong attention to detail, responsiveness, and customer service while adhering to LBG quality standards for client deliverables.

• Providing consulting services for Sia’s clients in the life sciences and healthcare industries, including but not limited to: Create, maintain, and update detailed integrated project schedules using Planisware for multiple CMC product development and/or technical transfer projects. • Partner with project leaders and cross-functional teams to gather schedule inputs, confirm assumptions, and ensure schedules accurately reflect current project status and execution strategy. • Ensure alignment of schedules with project strategy, portfolio priorities, and key stage gates for CMC development and commercialization readiness. • Track milestones, action items, and decisions that impact project timelines and communicate changes to relevant stakeholders. • Prepare project scheduling deliverables and routine updates, including reports, dashboards, milestone views, and summaries for project stakeholders. • Facilitate effective schedule communication across multiple teams, functions, and sites to support execution of parallel and interdependent tech transfer activities. • Attend project meetings to provide timeline updates, schedule analyses, and clear documentation of schedule-related actions and decisions. • Demonstrate strong attention to detail, responsiveness, and customer service while adhering to Sia quality standards for client deliverables.

• Provide high-quality, patient-centred dental care across a comprehensive range of treatments • Carry out thorough clinical examinations, diagnose conditions, and develop individualised treatment plans tailored to each patient’s needs • Perform a variety of dental procedures with precision while maintaining the highest standards of clinical practice • Maintain accurate and detailed clinical records and documentation in line with GDC standards and practice protocols • Communicate clearly and effectively with patients, explaining treatment options and building trust through empathetic and transparent discussions • Work collaboratively with the wider practice team to ensure seamless patient experiences and coordinated care • Adhere to all infection control, health and safety regulations, and best practice guidelines • Manage your clinical diary efficiently to optimise patient scheduling and treatment outcomes • Participate in ongoing professional development and stay up to date with advancements in dental technology and clinical techniques

• Develop, execute, and maintain a complete Genesys Cloud CX training curriculum for all user roles (Agents, Supervisors, Administrators). • Design and create engaging, role-specific training materials, including quick-reference guides, e-learning modules, and video tutorials, in both official languages. • Assess organizational readiness and change impact for migrations, applying change management principles to ensure smooth user transitions. • Develop and execute clear communication plans to articulate project benefits, timelines, and impacts to all stakeholders. • Coordinate, schedule, and deliver dynamic training sessions, workshops, and clinics in various formats (virtual, in-person, hybrid). • Partner with Project Managers, Functional Analysts, and Business Analysts to align training and change activities with project milestones. • Monitor user feedback, training effectiveness, and adoption metrics to identify performance gaps and areas of resistance. • Proactively develop and deliver targeted interventions, refreshers, and coaching to address adoption challenges and support post-go-live stabilization. • Act as a key advocate for change, fostering collaboration between business and IT teams to drive long-term user competency and solution success.