• Support customers through method verification and correlation studies (precision, accuracy, reportable range) per CLSI standards. • Participate in site readiness assessments, installation coordination, validation planning, and customer implementation meetings. • Deliver on-site, supplemental operator training for users at all competency levels (super users, bench techs, supervisors). • Promote adoption of Stago’s digital training tools to scale learning post-go-live. • Provide subject-matter expertise on hemostasis testing, including workflow design, reflex logic, QC approach, and best-practice utilization of Stago assays. • Support customers in understanding assay principles, performance characteristics, and practical interpretation considerations. • Apply data-driven insights from reagent utilization, QC trends, and error codes to make suggestions for customers. • Provide on-site and remote application support for Stago systems, diagnosing and resolving issues efficiently. • Provide supportive guidance to customers on CAP/CLIA/IQCP documentation and compliance practices. • Partner with internal and customer stakeholders to implement LIS interfaces, flags, and auto-verification rules. • Proactively monitor reagent consumption, QC performance, maintenance patterns, and service interactions

• Support customers through method verification and correlation studies • Participate in site readiness assessments, installation coordination, validation planning, and customer implementation meetings • Deliver on-site, supplemental operator training for users • Provide subject-matter expertise on hemostasis testing • Support customers in understanding assay principles and practical interpretation considerations • Guide laboratories on aligning their workflows with industry standards • Provide on-site and remote application support for Stago systems • Monitor reagent consumption and QC performance collaboratively with the Customer Care Team • Foster strong relationships with customers by actively listening and maintaining professionalism throughout all interactions

• Provide excellent customer service through communication with clients relative to offered trainings • Participate in course development activities for new courses as well as updates of existing courses • Collaborate with team in identifying solutions for complex courses or materials • Maintain communication with Vice President/GM and/or Sales Team

• Responsible for onboarding customer orders through scheduling, installation, and completion. • Responsible for both inbound and outbound consistent customer interactions using phone, SMS, and email related to scheduling installs. • Coordinates the creation of work schedules and maintains active work planning through use of company systems and related work tracking methods. • Navigate through multiple systems to track and monitor orders. • Interface with various levels of internal departments, Contractors and other functional groups to ensure orders flow appropriately. • Project coordination with different levels of management. • Regular, consistent, and punctual attendance. • Must be able to work variable schedule(s) and overtime as necessary.