Portfolio Partnership Executive
Location
Pennsylvania
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Portfolio Partnership Executive
Stago
• Customer Relationship Management: Cultivate and manage relationships with existing clients in the laboratory coagulation sector. • Develop a deep understanding of each client's unique needs, challenges, and objectives to upsell Stago offerings into customer base. • Regularly engage with clients through various communication channels (emphasis on face-to-face visits) to ensure customer satisfaction and address any concerns promptly. • Supply Chain Coordination: Collaborate closely with internal teams to ensure seamless supply chain operations for laboratory coagulation products. • On-site support of standing orders, monitor inventory levels, and coordinate timely deliveries to meet customer demands. • Work with logistics and distribution teams to optimize order fulfillment processes and minimize lead times. • Product Expertise and Training: Maintain a comprehensive knowledge of laboratory coagulation products. • Conduct on-site product demonstrations and training sessions for clients to enhance their understanding and utilization of our offerings. • Stay informed about industry advancements and communicate relevant updates to clients, positioning our products as cutting-edge solutions. • Sales Presentations: Host compelling sales and educational presentations on coagulation & Stago products to support upsell activity and expand use across Stago portfolio. • Present break-even calculators to bring specialty testing on-site. • Market Analysis and Strategy: Monitor industry trends, competitor activities, and regulatory changes within the laboratory coagulation space. • Collaborate with the sales and marketing teams to develop strategies for market penetration, customer retention, and product expansion. • Provide valuable insights to internal teams based on client feedback and market observations. • Communication and Issue Resolution: Act as a bridge between clients and the company, ensuring effective communication and prompt resolution of any concerns. • Conduct regular check-ins with clients to assess satisfaction levels and identify opportunities for improvement. • Prepare and present comprehensive reports on account status, including key performance indicators, customer feedback, and action plans. • Professional Development: Attend industry conferences, workshops, and seminars to stay updated on the latest advancements in laboratory coagulation. • Continuously enhance product knowledge and professional skills through ongoing training opportunities. • Investigates and resolves customer challenges to ensure exceptional customer service. • Provide capital equipment leads to Health System Executive colleagues as relevant. • Assists customers with technical inquiries. • Submit weekly and monthly reports as defined by sales management. • Operate within defined budgets and strictly within accordance with Corporate policies and procedures. • Strictly adhere to the policies and procedures within the Stago Code of Conduct and the Sunshine Act. • Responsible for exploring customer needs for Point of Care testing in coagulation at each sales call, • noting in CRM details of current Point of Care testing vendor, and informing the appropriate STAGO Group affiliate of any immediate needs uncovered. • Advances Stago’s Value Proposition with customers across assigned territory. • Manages a database of partners, setting up meetings and facilitating relationships through Stago’s Customer Relationship Management (CRM) system. • Assists with trade shows, symposia, and user groups (may be required to attend).
Job Requirements
- Bachelor’s degree in business, healthcare administration, science or a related field with 2-3 years complex clinical sales experience, 3-5 years technical field experience, or 5-7 years of clinical laboratory experience required.
- OR Bachelor’s degree in business, healthcare administration, science, or a related field and 1+ years of Stago experience in a customer-facing role.
- OR High school diploma with proven track record of 7-10 years in complex sales within the healthcare sector.
- ASCP accreditation preferred.
- Advanced computer skills, including analytical and database software (Excel, BI) and presentation programs required.
- Medical Technologist qualification preferred.
- ASCP strongly preferred.
- Drivers license required.
- Excellent analytical, written, and verbal skills.
- Confidence to communicate with healthcare professionals and management.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations and position them for field use.
- Ability to effectively present information and respond to questions from colleagues and customers.
- Ability to work with mathematical concepts such as probability and statistics.
- Ability to solve practical problems and deal with a variety of situations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Up to 80% travel including overnight travel.
- Ability to travel internationally required.
- This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements.
Benefits
- Professional Development
- Health insurance
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