• Develop, maintain, and communicate an integrated Technology–Product roadmap aligned to organizational strategy and mission-critical programs. • Translate enterprise program needs into technology priorities across Engineering, Data, Enterprise IT, and Business Systems. • Lead strategic planning sessions and develop business cases and investment prioritization recommendations. • Monitor industry trends and emerging technologies relevant to crisis services, behavioral health, and federal compliance. • Prepare executive-level technology strategy updates for ELT and Board stakeholders. • Lead enterprise-wide technology programs spanning multiple organizations. • Support infrastructure modernization efforts (data governance, monitoring, security enhancements). • Facilitate coordination across Engineering, Data, Enterprise IT, and Business Systems leadership.

• Partner with Chiefs of Staff and embedded operational teams to support and strengthen company-wide operating rhythms • Act as operational "glue" — identify inefficiencies, reduce duplication, and build scalable workflows, systems, and mechanisms that lower operational overhead while preserving rigor • Uphold and reinforce the quality bar for executive-facing deliverables, including strategic plans, business reviews, board-ready materials, and in-quarter execution updates • Distill complex processes and expectations into simple, concise guidance and resources accessible to all employees • Enable Dropboxers at all levels to operate effectively within company frameworks through training, resources, and hands-on support • Pilot and iterate on improvements to company-wide operating mechanisms, incorporating feedback and learning along the way • Lead ad hoc projects in support of the CEO’s top priorities, owning work end-to-end from inception to delivery • Represent the CEO’s vision and priorities in cross-functional contexts while building strong, trusted relationships with internal stakeholders • Handle sensitive information with discretion and maintain composure while operating in a fast-moving, evolving environment

• Lead a 5 person Operations team that builds, QAs and launches hundreds of high quality CRM campaigns per year • Partner closely with the Consumer Lifecycle team to ensure each campaign has the right staffing and has completed all required steps prior to launch • Ensure campaigns are delivered on time to the end-consumer, with high quality and excellent craft • Responsible for team’s high quality campaign delivery rate goal • Collaborate with Martech, Product and Analytics to identify opportunities for further improvement across Campaign Operation processes and tools • Report to the Head of Cx Campaign Operations

• Drive consistent pipeline generation through structured outbound systems. • Optimize outbound campaigns to increase reply and meeting rates. • Reduce manual effort by automating lead management and CRM workflows. • Maintain data integrity and ensure accurate reporting to support strategic decisions. • Improve engagement and performance of newsletters and outbound communications. • Define and refine ideal customer profile (ICP) segments. • Build prospecting workflows using tools such as Clay, Apollo, Lusha, or similar platforms. • Enrich, verify, and segment lead data. • Maintain CRM data hygiene and integrity. • Develop repeatable list-building processes. • Build and manage multi-touch LinkedIn automation sequences. • Build and optimize cold email campaigns (Smartlead, Instantly, Apollo). • Manage email domain warm-up and deliverability. • Conduct A/B testing of messaging. • Monitor reply and meeting rates; optimize campaign performance. • Coordinate handoff of qualified leads to sales or founder. • Design and manage pipeline stages. • Implement lead scoring logic. • Automate tagging, routing, and follow-up processes. • Build dashboards to track pipeline metrics and performance. • Integrate prospecting tools with CRM and outbound systems. • Build and manage recurring newsletter campaigns. • Format and publish founder-led content. • Segment audiences appropriately. • Track engagement metrics (open rates, click-through rates). • Optimize engagement over time. • Maintain Figma templates for decks, one-pagers, and case studies. • Update marketing and sales collateral. • Ensure consistency across outbound assets. • Prepare visual materials for campaigns and newsletters.