• Responsible for maintaining and enhancing an established compliant Records Management System (RMS) in M365 SharePoint environment • Knowledgeable of the capabilities inherent to an M365 platform • Design and implement the configuration of the RMS regarding how records are ingested and how security controls will be applied • Create and respond to communications for and from all types of functional and technical customers • Maintain a Record Maintenance Support process and System Maintenance Support process • Work with the client to establish internal policy and other governance regarding RM capabilities and training • Implement revisions to records retention schedule and provide support to incidents or inquiries related to the Agency’s RM program

• Supports the mortgage lending process by completing loan applications • Submits files to processing • Delivers exceptional customer service • Works closely with Senior Mortgage Loan Officers and Sales Managers • Completes telephone, mail-away, and face-to-face Loan Applications with clients • Approves loan disclosures for distribution • Determines proper program placement of a loan file • Prices loans and locks rates as per Company policy • Reviews applications and documentation for completeness and compliance • Runs AUS and reviews for findings and required documentation • Prepares requested Pre-Qualifications • Orders credit reports, appraisals, and title requests • Conducts follow-ups with clients and referral sources • Maintains communication with applicants throughout the processing period • Submits loan file allowing for stated turn times • Maintains pipeline of all loans in process • Assists all parties including the Processor during the entire process • Meets or exceeds minimum production requirements • Attends all settlements to gain exposure to the full loan life cycle • Completes annual Business Plan

• Originates and completes mortgage loan applications • Submits loan files to processing • Provides the highest level of customer service to our customers • Designs and implements comprehensive business plan to increase sales and build relationships with referral sources • Completes telephone, mail-away, and face-to-face Loan Applications with clients • Approves loan disclosures for distribution to clients • Determines proper program placement of a loan file (i.e. FHA, VA, Conventional, USDA, etc.) • Prices loans and locks rates as per Company policy • Reviews returned applications and documentation for completeness, accuracy, and compliance • Runs AUS and reviews for findings and required documentation • Prepares requested Pre-Qualifications as per Company policy • Orders credit reports, appraisals, and title requests • Conducts regular follow-ups with clients and referral sources • Maintains regular communication with applicants throughout the processing period • Assists all parties including the Processor during the entire process • Completes annual Business Plan and meets regularly with Sales Manager • Keeps informed of trends and developments in the local real estate market and competitive environment, and changes in rules and regulations pertaining to both private and government insured mortgages.

• Record 250 short sentences in Lao using the Appen Task app • Speak clearly and naturally in your native Lao accent • Record in a quiet environment (e.g. bedroom or similar) • Complete your session in approximately 1 hour