• Curate high-quality oncology datasets from various EHR platforms into proprietary or third-party EDC systems • Ensure compliance with NPM policies, SOPs, and GCP standards • Abstract comprehensive clinical information including patient history, diagnosis, treatments, disease progression, and genomic results • Contribute to continuous process improvement by offering feedback on workflows and user experience • Collaborate with quality management and biostatistics to resolve data issues • Participate in the development of the platform with data and software teams • Availability during core business hours with flexibility for team meetings as required

• Serve as a primary operational point of contact for assigned client accounts. • Develop understanding of client contracts, workflows, and service-line scope. • Support interpretation of operational data and trends. • Lead/client meetings, operational touchpoints, and reviews. • Identify operational risks, emerging issues, and opportunities for improvement. • Monitor operational performance indicators. • Support root cause analysis and contribute to action plans. • Track action items and follow-ups. • Escalate issues to Client Delivery Director. • Prepare monthly operational reviews, reporting packages, and client-facing materials. • Accurately document client interactions in CRM.

• Investigates and analyzes Motor Vehicle Accident accounts to properly identify and coordinate insurance benefits and resolve outstanding balances for clients. • Acts as the liaison between EnableComp clients, patient attorneys, and insurance companies. • Responsible for handling patient health information (PHI) and maintaining extreme privacy and security regarding confidential and proprietary information.

• Execute and advise on quality control strategies by monitoring quality in academic manuscripts to ensure that our output and systems are achieving AJE standards • Monitor contractor quality and exercise judgment on adherence to AJE quality standards • Utilize the latest technology supplied by AJE to support high-efficiency, target-quality edits • Support a dynamic and evolving part of AJE operations