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Trainer – Tools & Process

GeneralGeneralFull TimeRemoteMid LevelTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

1 day ago

Salary

₱30K - ₱45K / month

Seniority

Mid Level

2 yrs expEnglish

Job Description

Trainer – Tools & Process

Wing Assistant

• Facilitate live training sessions on key tools such as HubSpot, Pipedrive, Asana, Slack, Gmail, and Zoom, ensuring practical fluency and consistent process application. • Create, update, and deliver curricula and step-by-step walkthroughs that align with company workflows and client standards. • Design and conduct graded simulations that evaluate speed, accuracy, and comprehension of tool-based tasks. • Partner with L&D leadership, QA, and Operations to ensure training outcomes meet deployment readiness standards. • Track trainee performance metrics and generate reports on simulation results, progress, and readiness for endorsement. • Continuously refine content to reflect process updates, tool improvements, and best practices from operations teams. • Provide remediation coaching for underperforming trainees to ensure complete readiness before deployment.

Job Requirements

  • Minimum 2 years of experience in training, enablement, or operations — preferably in a BPO, SaaS, or virtual assistant environment.
  • Strong proficiency with HubSpot, Pipedrive, Asana, and communication tools (Slack, Zoom, Gmail, Notion, or ClickUp).
  • Excellent facilitation, communication, and demonstration skills with diverse learners.
  • Experience designing and grading simulation-based or competency-based assessments.
  • Highly organized, with the ability to manage multiple training cohorts and maintain quality standards.
  • Preferred Skills
  • Familiarity with CRM configuration, workflow automation, or project management systems.
  • Knowledge of adult learning principles, LMS tools, and competency frameworks.
  • Strong analytical mindset for assessing trainee performance and learning trends.

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