• Answer inbound calls promptly and professionally, representing the organization with warmth, empathy, and confidence • Use veterinary medical knowledge to assess presenting concerns and triage appointment needs appropriately • Schedule appointments accurately across multiple veterinary hospitals, providers, and service lines • Identify urgent, same-day, and priority cases and collaborate with hospital teams to ensure appropriate placement • Educate clients on next steps, appointment expectations, and basic medical or procedural guidance (within scope) • Manage reschedules, cancellations, and follow-up calls to optimize access to care • Apply a patient-centered, compassionate scheduling mindset, prioritizing access to care whenever medically and operationally possible • Lead with a “Yes First” approach —exploring all appropriate options before declining or deferring care • Recognize that every call represents a pet in need and approach each interaction with urgency, empathy, and accountability • Clearly and calmly explain scheduling decisions, next steps, and care options to clients • Support clients through emotionally charged situations with professionalism, compassion, and clarity • De-escalate concerns while maintaining focus on patient safety and timely care • Partner closely with hospital leadership, medical teams, and front desk staff to understand daily capacity, medical workflows, and service offerings

• Identify, research, and secure required permits for utility, transmission, renewable energy, and infrastructure projects. • Coordinate with cities, counties, DOT, railroads, and other agencies to track and obtain permit approvals. • Interpret and review engineering drawings, survey documents, and route maps to determine permit requirements. • Ensure compliance with permit requirements, including, but not limited to, insurance, bonds, and safety standards. • Prepare and submit permit applications, supporting documents, and reports. • Track permit status and maintain accurate records in project systems (SharePoint/Project Databases). • Collaborate with Land Agents, Project Managers, and contractors to align permitting with ROW acquisition and construction schedules. • Serve as point of contact with agencies and stakeholders regarding permit status, requirements, and compliance. • Support project risk mitigation by proactively identifying potential permitting delays and recommending solutions.

• Perform site and equipment evaluation for safety and proper installation • Collaborate with trades, GC, sub-contractors, and company personnel • Accurately document all equipment model and serial numbers on startup documents • Commission and startup new and used equipment • Diagnose mechanical and electrical issues during the commissioning process • Complete all required paperwork including daily reports, time sheets, and commissioning documents

• Brindar servicio al cliente relacionado al rubro Facturación de servicios públicos a través de llamadas, manteniendo una actitud profesional y respetuosa. • Demostrar el conocimiento y uso adecuado de los recursos, políticas y procedimientos del departamento.