Hometown Veterinary Partners (We’re Hiring!)

• Answer inbound calls promptly and professionally, representing the organization with warmth, empathy, and confidence • Use veterinary medical knowledge to assess presenting concerns and triage appointment needs appropriately • Schedule appointments accurately across multiple veterinary hospitals, providers, and service lines • Identify urgent, same-day, and priority cases and collaborate with hospital teams to ensure appropriate placement • Educate clients on next steps, appointment expectations, and basic medical or procedural guidance (within scope) • Manage reschedules, cancellations, and follow-up calls to optimize access to care • Apply a patient-centered, compassionate scheduling mindset, prioritizing access to care whenever medically and operationally possible • Lead with a “Yes First” approach —exploring all appropriate options before declining or deferring care • Recognize that every call represents a pet in need and approach each interaction with urgency, empathy, and accountability • Clearly and calmly explain scheduling decisions, next steps, and care options to clients • Support clients through emotionally charged situations with professionalism, compassion, and clarity • De-escalate concerns while maintaining focus on patient safety and timely care • Partner closely with hospital leadership, medical teams, and front desk staff to understand daily capacity, medical workflows, and service offerings