• Lead the client through the payroll set up process, incorporating integration where applicable, ensuring strong communication, setting clear expectations and managing timely contribution processing during the onboarding process. • Participate in implementation project management calls and support other aspects of the client installation process as directed by Client Services Manager and other team members as appropriate. • Prepare all required plan and participant documentation. • Create all plan forms and load all documents, forms, disclosures and other notices to Plan Gateway. • Work in conjunction with team members to prepare materials for enrollment meetings in a timely manner to ensure materials are available to be distributed prior to the scheduled meeting dates. • Input pertinent client and plan data into various internal systems. • Create and distribute system access and log-in instructions to external parties. • Provide an informational overview of the Alerus Retirement and Benefits (ARB) administrative website, Salesforce, to new clients, Advisors and Third Party Administrators (TPA’s). • Train new clients on submitting contributions through Contribution Gateway using the entry or upload methods. • Coordinate with new clients and the contribution team to establish a contribution structure prior to the scheduled training time.

• Plan and update English courses, ensuring an engaging program that improves students' level in a real-life context. • Teach based on a curriculum for immigration, academic, and business needs. • Plan and assist in the creation of teaching materials. • Test and evaluate students' levels and needs related to learning English. • Plan and conduct official international test preparation for students. • Plan, evaluate, and direct each student's language level to ensure preparation for a job interview if necessary. • Assess students' language needs and plan lessons in accordance with the syllabus and students' progress reports for the level taught. • Create an atmosphere that encourages all students equally to express themselves, think, cooperate, and lead. • Evaluate progress and confer with students individually according to the specifics outlined in a progress report. • Develop students' vocabulary for formal and informal situations, e.g. dialogues, discussions, role-playing. • Support and encourage students to self-correct. • Evaluate and provide feedback to students to increase their confidence in using English. • Other related tasks.

• Plan and update French lessons, ensuring an engaging curriculum that improves students' proficiency in real-life contexts. • Teach based on a curriculum designed for immigration, academic, and business needs. • Plan and assist in the development of teaching materials. • Test and assess students' proficiency levels and language-learning needs. • Plan and administer official international test preparation for students. • Plan, evaluate, and guide each student's language level to ensure preparation for job interviews when required. • Assess students' language needs and plan lessons in accordance with the course syllabus and student progress reports for the level taught. • Create an environment that equally encourages all students to express themselves, reflect, collaborate, and take initiative. • Evaluate progress and conduct individual meetings with students as specified in progress reports. • Develop students' vocabulary for formal and informal situations, e.g., dialogues, discussions, role plays. • Support and encourage students to self-correct. • Assess and provide feedback to students in a way that builds their confidence in using French. • Other related duties.

• Perform cleaning, disinfection, and basic maintenance of company devices used in clinical settings • Ensure timely turnaround of devices between patient uses to support uninterrupted clinical operations • Maintain accurate records of device usage, processing, and inventory • Follow all infection control and safety protocols as outlined by both the company and the customer site • Communicate effectively with clinical staff and internal teams to report issues, request supplies, or escalate concerns • Conduct routine checks to ensure devices are functioning properly and report any malfunctions • Support training and onboarding of new staff at the customer site as needed • Maintain a clean, organized, and compliant work area • Consistently uphold and exceed QA and QC standards while meeting production goals by adhering to established protocols, working efficiently, and collaborating with team members and client personnel to ensure high-quality results and optimal workflows • Delivering cost-effective and timely maintenance of medical devices to meet customer needs • Recording key details of service actions and observations regarding devices conditions and operations • Precisely adhere to established processes and procedures to diagnose, test, and recertify devices • Accurately documenting actions into the company management systems including correct details on labor, equipment, and performance results • Comprehend and implement the principles of 5S workplace organization • Ensure completion of annual compliance training to maintain regulatory standards, uphold company policies, and promote a culture of accountability and ethical practices • Provide valuable feedback to leadership regarding emerging issues with devices and processes, contributing to continuous improvements in service quality, efficiency, and customer satisfaction • Stay flexible, open-minded, and eager to learn while sharing knowledge with colleagues, ensuring that the team collectively always meets and exceeds customer expectations • Consistently and efficiently perform routine maintenance on a select range of device models • Accurately document and submit expense reports in a timely manner, ensuring compliance with company policies and maintaining transparency in field-related expenditures • Deliver exceptional customer service by ensuring clear, concise, and effective communication with clients, fostering strong relationships and consistently achieving high levels of customer satisfaction • Demonstrate strong self-management skills by independently prioritizing tasks, meeting deadlines, and maintaining productivity with minimal supervision in dynamic field environments • Travel to and between client sites to perform on-site decontamination, evaluation, testing, and support, ensuring high-quality service delivery and client satisfaction • Perform annual preventative maintenance and remediation services as needed on assigned medical equipment • Perform other related duties as required to support departmental goals and organizational needs