We are Mashreq - Inspiring you to Rise Every Day
Senior Officer, Government Relations
Location
Egypt
Posted
8 hours ago
Salary
0
Seniority
Senior
Job Description
Senior Officer, Government Relations
Mashreq
• Check, monitor, and supervise handling of requests and queries from Courts, Police, Public Prosecution, etc. • Support Manager and unit Head in supervising daily team activities and validating responses. • Ensure proper escalation of sensitive, complex, or high-risk matters. • Coordinate with branch managers, internal departments, regulators, and support functions.
Job Requirements
- Strong working knowledge of government and regulatory processes within banking.
- Strong checking, monitoring, reporting, and team supervision skills.
- Awareness of AI tools with adherence to data privacy and compliance requirements.
- Ability to work under pressure, manage priorities, and support the team in meeting strict deadlines.
- Fluent in Arabic and English (read, write, speak).
- Proficient in MS Office (Excel, Power Point), MIS reporting, dashboards, trackers, and AI applications.
Benefits
- Quality Checking: Review and validate responses, case actions, and supporting documents before closure or submission.
- Team Monitoring: Monitor daily team activities, pending cases, ageing items, and SLA adherence across UAE and Qatar matters, including Qatar Central Bank requests and Qatar court orders received through approved channels.
- Qatar Support: Monitor and support Qatar-related requests, including Qatar Central Bank queries, Qatar court orders, online platform requests, and related correspondence, ensuring proper tracking, timely response, and escalation where required.
- Supervision: Provide day-to-day supervision and guidance to officers handling court orders, police letters, prosecution requests, and related enquiries.
- Regulatory Compliance: Ensure all correspondence and actions comply with regulatory instructions, internal policies, SOPs, and approved authority limits.
- Management Reporting: Prepare and submit MIS, productivity updates, ageing reports, SLA reports, exception summaries, and management dashboards as required.
- Escalation Control: Identify delays, exceptions, operational risks, and sensitive cases, and escalate them promptly to management with clear recommendations.
- Inbox Oversight: Monitor shared mailboxes and ensure emails received from government entities and internal stakeholders are assigned, tracked, and responded to within agreed timelines.
- Systems Oversight: Oversee case processing through Velocity - MOFT and other relevant systems, ensuring accurate updates, proper documentation, and complete audit trails.
- Internal Coordination: Coordinate with branches, Operations, Compliance, Technology, CIBG, RBG, Legal and Head Office to resolve pending matters and improve response quality.
- Process Improvement: Support enhancements to controls, trackers, templates, automation initiatives, and operational workflows within the unit.
- Other Duties: Perform other supervisory, RCSA, monitoring, and reporting tasks as assigned by line management.
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