• Troubleshoot, repair, and perform preventive maintenance on banking security equipment including security camera, access control, alarm systems, banking drive-up equipment, vaults, safe deposit boxes, and ATMs • Install equipment and services/supports existing customers by responding to service calls • Act as a mentor to less experienced staff using technical knowledge and skills • Troubleshoot and repair various systems and equipment • Respond to customer service calls, scheduled maintenance calls, and emergency service calls • Identify potential project challenges and assist in implementation of strategies to minimize deviations from estimated costs and deadlines • Communicate with team members consistently to improve overall operations

• The Sr Technical Services Representative facilitates communications between customers and mill operations to improve customer value through products that consistently meet or exceed customer expectations. • Plan trials for new product development; coordinate with operations, sales, and customers. • Analyse/ troubleshoot conversion of Clearwater paperboard at customers’ locations. • Work with our customers and internally to drive waste (in all its forms) from our processes in a way that builds customer loyalty so that Clearwater Paper is viewed as a business partner and not just another supplier. • Prepare and present written and oral sales presentations to customer decision-makers on quality, assessments, or efficiency-related issues at the headquarters and/or division levels. • Assess customer accounts for opportunities to improve quality, service, cost to serve, and customer plant efficiency. • Assists customers in implementing lean manufacturing/continuous improvement (CI) methodologies. • Facilitates Kaizens as needed to aid and assist customers with improvement initiatives. • Plans and implements customer manufacturing assessments that will help customers improve efficiency and profitability. • Works with customers in a way that supports their business plans and goals so that Clearwater Paper is viewed as their business partner and their preferred paperboard supplier of choice.

• Identify referral sources and maintain and grow physician referrals through on-site visits to (OB/GYN) referring office, networking events, trade shows, community functions and patient education/outreach events that align with current strategies of the practice • Continually share feedback from the market to initiate, in conjunction with the appropriate managers, operations-based changes in our services to better serve our referring offices • Build strong partnerships with referring and non-referring offices • Point of contact for ordering of marketing materials for the clinics and the field • Identify and monitor competitor activities and efforts within the area • Support established metrics and measures of success for all local referral efforts • Develop and implement regular strategic plans to increase referrals • Keep a pulse on the clinics new consults scheduled every week, no show rate and trends • Identify referral patterns and create strategic plans to respond to trends • Daily document visits in the CRM • Have a solid understanding of the infertility journey demonstrating expertise • Can articulate the many points of difference we have as it relates to the patient experience • Contribute to team effort by maintaining an excellent rapport and working relationship between patient services, other departments within practice and the Prelude Network • Assist with execution of special events e.g. Annual Fertility Symposium (virtual or hybrid event) or appearances at conferences and other sales/marketing opportunities • Assist marketing department with support at DTC events, social media content, etc. as requested • Point of contact in relationships with outside marketing agencies and/or vendors • Point of contact in relationships with local community groups (eg. GOGS, Men Having Babies, various women’s societies, etc.) • Leads all aspects of patient-focused community events

• The Physician Liaison is responsible for building physician (OBGYN) referral relationships in the surrounding areas of the designated practices. • Collaborating and implementing operations initiatives designed to enhance profile and reputation of the practice in the community. • Identify referral sources and maintain and grow physician referrals through on-site visits to (OB/GYN) referring office, networking events, trade shows, community functions and patient education/outreach events that align with current strategies of the practice. • Continually share feedback from the market to initiate, in conjunction with the appropriate managers, operations-based changes in our services to better serve our referring offices. • Build strong partnerships with referring and non-referring offices. • Point of contact for ordering of marketing materials for the clinics and the field. • Identify and monitor competitor activities and efforts within the area. • Support established metrics and measures of success for all local referral efforts. • Develop and implement regular strategic plans to increase referrals. • Keep a pulse on the clinics new consults scheduled every week, no show rate and trends. • Identify referral patterns and create strategic plans to respond to trends. • Daily document visits in the CRM. • Have a solid understanding of the infertility journey demonstrating expertise. • Can articulate the many points of difference we have as it relates to the patient experience. • Contribute to team effort by maintaining an excellent rapport and working relationship between patient services, other departments within practice and the Prelude Network. • Assist with execution of special events e.g. Annual Fertility Symposium (virtual or hybrid event) or appearances at conferences and other sales/marketing opportunities. • Assist marketing department with support at DTC events, social media content, etc. as requested. • Point of contact in relationships with outside marketing agencies and/or vendors. • Point of contact in relationships with local community groups (eg. GOGS, Men Having Babies, various women’s societies, etc.). • Leads all aspects of patient-focused community events.