Trusted products that are essential in everyday life.
Senior Technical Services Representative
Location
Washington
Posted
11 hours ago
Salary
$129.5K - $194.5K / year
Seniority
Senior
Job Description
Senior Technical Services Representative
Clearwater Paper Corporation
• The Sr Technical Services Representative facilitates communications between customers and mill operations to improve customer value through products that consistently meet or exceed customer expectations. • Plan trials for new product development; coordinate with operations, sales, and customers. • Analyse/ troubleshoot conversion of Clearwater paperboard at customers’ locations. • Work with our customers and internally to drive waste (in all its forms) from our processes in a way that builds customer loyalty so that Clearwater Paper is viewed as a business partner and not just another supplier. • Prepare and present written and oral sales presentations to customer decision-makers on quality, assessments, or efficiency-related issues at the headquarters and/or division levels. • Assess customer accounts for opportunities to improve quality, service, cost to serve, and customer plant efficiency. • Assists customers in implementing lean manufacturing/continuous improvement (CI) methodologies. • Facilitates Kaizens as needed to aid and assist customers with improvement initiatives. • Plans and implements customer manufacturing assessments that will help customers improve efficiency and profitability. • Works with customers in a way that supports their business plans and goals so that Clearwater Paper is viewed as their business partner and their preferred paperboard supplier of choice.
Job Requirements
- Bachelor’s degree in industrial management, engineering, or related field preferred.
- Minimum seven (7) years of Technical/Sales experience required.
- Advanced knowledge of SBS folding carton and/or Food Service is required.
- Cup experience, preferred.
- Exceptional communication skills (written and verbal); leading and presenting complex materials for various audiences.
- Excellent problem-solving and decision-making skills.
- Ability to coordinate efforts and achieve consensus among varied groups.
- Proficient in Microsoft Excel, Word, and PowerPoint at an intermediate level.
- Demonstrated ability to create/design new business processes and procedures.
- Excellent troubleshooting, organization, and planning skills.
- Ability to participate in appropriate workshops, seminars, and courses designed to improve technical knowledge & skillsets, continuous improvement, and lean manufacturing methodologies for personal growth & development.
- Frequent air and automobile travel.
- Foreign travel with extended airtime.
- Personal protective equipment required in mill/manufacturing environments.
- Some physical exertion required Lifting & bending; carrying suitcases, briefcase, entry and exit of various aircraft, buses, taxis, etc.
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