Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our "Win as One" mentality ensures that our team's success is directly linked to Client, Shareholder and Employee Satisfaction. In 2026, DFIN was named #1 on the 2026 Top 100 Global Most Loved Workplaces® by Best Practice Institute. We have also been recognized as one of America's Most Loved Workplaces® for five consecutive years and a Built In Best Place to Work for six years, reflecting our continued commitment to supporting employees' total well-being. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to DFIN - because being YOU thrives here. Summary: We're hiring a Zendesk AI specialist to design and deploy Zendesk Advanced AI Agents and Zendesk Copilot capabilities that deflect incoming support tickets and enable automated resolutions end-to-end. You'll identify high-impact use cases, implement agentic workflows, and partner with internal stakeholders (including Security) to scale AI automation safely and measurably. Responsibilities: • Own delivery of Zendesk Advanced AI Agents / Zendesk Copilot initiatives from use case → build → test → rollout • Identify ticket deflection and automated resolution opportunities (L0/L1 style request types) and build a repeatable backlog of AI agents over time. • Configure and optimize AI experiences across channels (e.g., portal/chat/messaging) with a focus on measurable reduction in inbound volume and faster resolution • Enable "agentic" workflows that can interact with external systems (via API calls) to complete steps beyond knowledge-only answers. • Partner with Security / IT on governance: data flow documentation, access controls, risk review, and secure deployment patterns • Collaborate with Support Ops on intake and prioritization using existing AI intake / workflow patterns and documentation • Track and report AI impact (deflection rate, automated resolutions, accuracy/quality signals) and continuously tune agent performance. Qualifications: Required Qualifications • 3-5 years experience with Zendesk administration, automation, or platform enablement (or equivalent service tech platform experience). • Hands-on experience with Zendesk Advanced AI Agents and/or Zendesk Copilot features and functionality. • Experience identifying and implementing AI use cases for ticket deflection and automated resolution. • Working knowledge of integrating Zendesk AI/automation with other systems using APIs (or strong understanding of the end-to-end integration process). • Strong stakeholder communication skills (Support, Product/Eng, IT, Security). --- Preferred Qualifications • Experience with Zendesk AI rollout constraints/requirements (themes, channel limitations, deployment considerations). • Familiarity with governance and security review practices for AI-enabled workflows. • Experience improving Zendesk deployment/change management maturity (sandbox → stage → prod). It is the policy of Donnelley Financial Solutions to select, place, and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran status, actual or perceived sexual orientation, genetic information or any other protected status. If you are a qualified individual w ith a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to talentacquisition@dfinsolutions.com . At DFIN, protecting your identity is a top priority. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come from talentacquisition@dfinsolutions.com . If you ever have doubts about the legitimacy of any communication from us, please do not hesitate to reach out for verification via talentacquisition@dfinsolutions.com (this email is for general TA questions and is not used for updates on your application status). #BI-Remote

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In product management, you will be the general manager of commercial and internal products. You will sit at the intersection of the business, user experience, and the technologies that solve our customer and end-user problems; confirming they meet market demands and drive business growth. You will design, develop and manage activities for a specific product or group of products from product definition and planning through production, release, and end of life. Your involvement will last throughout all stages of a product's lifecycle including modifications, upgrades, maintenance of the product or product line. For commercial products, it also includes commercialization, go-to-market planning, sales, and other key business support activities. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Strategic Change and Transformation team you will support a large enterprise software implementation, driving execution discipline and maintaining program controls. As a Senior Associate you will analyze complex problems, mentor others, and maintain elevated standards while building meaningful client connections and navigating increasingly complex situations. This role offers an exceptional opportunity for personal growth in operational leadership and large program delivery experience, allowing you to deepen your technical knowledge and enhance your professional brand. Responsibilities - Analyze and resolve complex issues while maintaining program controls - Mentor junior team members and promote exemplary standards of work - Build and maintain relationships with clients and stakeholders - Oversee program reporting, risk management, and financial tracking - Work with leadership to align project objectives with strategic goals - Foster an environment of continuous improvement and open communication What You Must Have - Bachelor's Degree in Technology, Organizational Behavior Studies, Business Administration/Management - At least 3 years of experience supporting large transformations, software implementation, PMO, or program management initiatives What Sets You Apart - Demonstrating ownership in complex, fast-paced environments - Applying advanced proficiency in Excel and PowerPoint - Managing multiple priorities under tight deadlines - Supporting enterprise SaaS, ERP, or digital platform implementations - Gaining exposure to release management and cutover planning - Anticipating leadership needs with structured insights - Managing stakeholder relationships with senior leaders - Working in hybrid Agile/Waterfall delivery environments The salary range for this position is: $55,000 - $151,470. For residents of Washington state the salary range for this position is: $55,000 - $187,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

Role Description The SOAR and AI Engineer is responsible for designing, implementing, maintaining, and optimizing security automation and orchestration capabilities across the Security Operations Center. The position also uses AI to accelerate the cybersecurity response process and manage security breaches or system failures specifically targeting AI models and environments. - Develops automated workflows that reduce manual effort, improve response speed, and increase operational consistency. - Integrates security tools, develops automated response actions, builds investigation playbooks, and continuously improves operational efficiency. - Works closely with SOC analysts, incident responders, threat hunters, and security engineers to identify repetitive tasks that can be automated. - Transforms manual workflows into scalable automated processes that enable the SOC to operate at greater speed and effectiveness. - Plays a critical role in modernizing security operations and reducing analyst workload while improving response quality. Qualifications - Strong knowledge of security operations, incident response processes, API integrations, artificial intelligence, workflow automation, scripting, and orchestration platforms. - Experience integrating SIEM platforms, EDR solutions, threat intelligence feeds, ticketing systems, cloud security services, vulnerability management tools, and communication platforms. - Strong scripting and automation skills, including experience with Python, PowerShell, REST APIs, JSON, and workflow design. - Deep understanding of SOC processes to automate them effectively. - Required certifications include Security+, CASP+, CISSP, vendor-specific SOAR certifications, or equivalent experience.

• Build and govern customer data assets: Partner with Data Strategies to define source-of-truth datasets, data definitions, and quality monitoring; document logic and ensure reproducibility. • Data Quality & Integrity: Monitor and improve data accuracy, completeness, and consistency across systems. • GenAI for Commercial enablement: Prototype and evaluate generative AI use cases (e.g., message variant generation, subject line testing, content summarization, agent-assist) with clear guardrails, human validation layer, and measurement. • Stakeholder leadership: Partner on analytics intake and prioritization for CRM and other Commercial platforms; translate ambiguous questions into structured hypotheses, analytical plans, and deliverables. • Commercial measurement and insights: Define and standardize KPI frameworks, translate business needs into clean, usable data models, and communicate data structure insights to leaders and cross-functional partners. • Responsible data & AI: Ensure compliance with data privacy, consent, security, and AI governance policies; identify bias/fairness risks and propose mitigations. • Mentorship: Coach analysts on analytical rigor, SQL best practices, and experimentation while ensuring data quality, governance, and reproducibility.