Managing everything physical in the virtual world.
Data Center Technical Documentation Specialist
Location
United States
Posted
16 hours ago
Salary
$40 - $52 / hour
Seniority
Senior
Job Description
Data Center Technical Documentation Specialist
Serverfarm
• Review technical training scripts, lesson plans, and sequence of operations (SOO) documentation for accuracy, consistency, and alignment with Serverfarm operating procedures • Validate training assessments to confirm they measure real competency and operational readiness at the appropriate technician role levels • Identify gaps, outdated content, and inconsistencies across the training library and drive updates to keep materials current • Partner with operations, engineering, and learning and development teams to ensure training content supports Serverfarm's business objectives and operational maturity model • Review vendor technical bulletins and product updates for impact on Serverfarm operations and training requirements • Engage with equipment vendors and internal engineering stakeholders to ensure vendor-specific content is accurate and correctly contextualized for Serverfarm environments • Provide clear, constructive written and verbal feedback on technical and training documentation to both technical and non-technical audiences • Support standardization of training content across Serverfarm sites while allowing for site-specific requirements where necessary
Job Requirements
- Hands-on experience as a data center technician
- Working knowledge of critical infrastructure systems including electrical distribution, mechanical cooling, and associated monitoring and control systems
- Solid understanding of system design and sequence of operations (SOO)
- Familiarity with data center industry best practices for safety, security, availability, and reliability
- Ability to take complex technical information and turn it into clear, usable content for technicians at varying experience levels
- Strong written and verbal communication skills with the ability to give direct, constructive feedback on documentation
- Comfortable engaging with both technical and non-technical stakeholders including technicians, engineers, trainers, vendors, and leadership
- Detail-oriented with a quality and governance mindset
- Confident in reviewing content and requesting changes based on operational risk and accuracy
- Collaborative, pragmatic, and safety-focused
- Experience reviewing technical documents or training content is a plus, not a requirement
Benefits
- paid time off
- paid holidays
- 401k
- FULL coverage medical
- dental
- vision
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