• Manage customer accounts in various stages of their lifecycle and of various levels of account size, health, and usage. • Develop strong product knowledge to implement advanced and varied types of use cases. • Manage accounts using applicable analytic tools and prioritization methods. • Collaborate with internal teams to act as the voice of the customer and champion their needs. • Build strong relationships with peers and colleagues from CX, Sales, Marketing, Product/engineering and Support while initiating discussions and brainstorming sessions to optimize solutions for our customers. • Explain metrics clearly to customers in a way that communicates value, as well as be able to clearly communicate ROI data to a customer so they understand their ROI received. • Effectively communicates with customers during difficult situations – i.e. feature requests, troubleshooting bugs • Understands and utilizes the resources available for getting answers to product questions – i.e. Teams channels and internal training collateral • Independently connects customer goals with features/functionality in the product without the help of resources, team lead, etc. • Empowers customers to own their own solutions. • Understands partnership software functionality and able to speak to benefits of adoption. • Contributes to enablement resources that empower the entire Customer Success team to scale.

• Manage the accounts of both new and existing customers • Ensure customers have the assistance, resources, and insights needed to maximize their experience with Balto • Build strong relationships with channel customers and key stakeholders • Lead ongoing customer communications, including check-ins, business reviews, and renewal conversations • Develop a clear understanding of each customer’s goals, needs, and success metrics • Support new and existing channel customers with resources, guidance, and best practices • Identify opportunities to increase product adoption and usage across customer teams • Own the contract renewal process for your portfolio • Identify and pursue opportunities to expand accounts through additional licenses and product add-ons • Proactively identify customer risks, roadblocks, and adoption challenges

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: Directly sells enterprise security software solutions across the breadth of the company’s products and drives incremental revenue within existing customers via usage adoption, product expansion, and renewal of accounts. This field sales role has primary accountability for the company’s relationship within existing accounts upon the transfer of ownership from new business Regional Sales Managers and the Customer Success team.  This role is further accountable for the cross-sell and up-sell of company products, to include the use of additional flexible and scalable licensing models (e.g. Falcon Flex), and the subsequent renewal preparation and successful renewal execution of assigned accounts.  The role drives effective collaboration with other teams, including new business Regional Sales Managers, Customer Success, Sales Engineering, Professional Services, Marketing, Channel / Alliances sales teams, Finance and Customer Support, as well as external parties such as Alliance and Channel Partners. This is a field sales opportunity open to qualified candidates within the Greater San Francisco Bay Area. What You'll Do: Holds expert-level experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Deep industry knowledge and understanding of a customer’s decision-making process, goals, strategies, and business objectives. Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement. Complete, “big-picture” understanding of the business and technical contexts of key account opportunities. Driven, self-starter who exudes leadership on account set and compels others to get on board. Fully adept at consultative effectiveness and establishing trust with internal and external customers. Fully functional knowledge of sales methodologies, techniques, and the sales lifecycle of security software solutions, software business value concepts, and the company's products. What You'll Need: Owns the growth and retention of existing accounts by way of cross-sell and up-sell motions, prospecting new products and use cases, and identifying opportunities across the buying centers within assigned accounts by building relationships with key decision makers. Develops and executes a comprehensive business plan for each account, including identifying core customer requirements and mapping the benefits of CrowdStrike’s solutions to customer business requirements. Benefits of Working at CrowdStrike: Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. Find out more about your rights as an applicant. CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation Right to Work CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $105,000 - $163,000 per year, with eligibility for commissions, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please click here .

Role Description Зараз ми шукаємо Customer Care Manager зі знанням іспанської мови, який_а разом з нашою командою буде в центрі щоденної взаємодії з користувачами. На тебе чекає турботлива комунікація, підтримка реальних людей, обмін знаннями з командою та можливість впливати на користувацький досвід мільйонів. Qualifications - Високий рівень володіння іспанською мовою; знання португальської — великий плюс. - Вміння грамотно, тактовно і зрозуміло викладати думки письмово і усно (українською та іспанською). - Любов до допомоги людям та легкість у знаходженні спільної мови з іншими. - Відповідальне і скрупульозне ставлення до поставлених задач. - Бажання працювати в задоволення. Requirements - Консультувати користувачів в режимах електронної пошти, онлайн-чату. - Активно взаємодіяти з колегами та іншими відділами для виконання завдань. - Розвиватися і охоче ділитися своїми знаннями з колегами і користувачами. Benefits - Офіційне працевлаштування: ми резиденти Дія.Сіті. - Щедра відпустка: 20 днів заслуженого відпочинку + лікарняні. - Комфортна дистанційка: працюй з будь-якої точки світу! - Гнучкий позмінний графік: з 9:00 до 18:00, з 13:00 до 22:00. - Медичне страхування: дбаємо про твоє здоров’я! - Компенсація навчання: хочеш вчитися? Ми оплатимо половину! - Уроки англійської та іспанської. - Кар'єрний ріст: рости разом з крутою командою! - Затишні офіси у Києві та Вінниці: наш робочий простір обладнаний усім необхідним для твого комфорту та продуктивності. - Ми завжди поруч: зберігаємо повну зарплату і місце за мобілізованими колегами, закриваємо половину суми зборів для твоїх близьких та підтримуємо Сили оборони України власними ініціативами. - Кешбек: роби покупки та отримуй ще більше вигоди з кешбеком Х2 на letyshops.com.