Role Description We are looking for a LinkedIn Outreach Specialist to build and manage a predictable system for booking sales demos. Your job is not just to send messages; it is to research deeply, understand who our customers are, and start real conversations that lead to business. You will be responsible for the entire process: - Finding the right people - Getting them interested - Booking the meeting Qualifications - Experience in LinkedIn outreach, lead generation, or outbound sales (preferably in a B2B tech or SaaS environment). - Strong written and verbal communication skills with the ability to personalize and build rapport quickly. - Familiarity with LinkedIn Sales Navigator and outreach automation tools (e.g., Lemlist, Expandi). - Experience with GoHighLevel is preferred. - Prior experience working with CRM tools like Salesforce, HubSpot, Zoho, or similar. - Experience in Account-Based Marketing (ABM) — creating personalized campaigns for high-value clients/accounts will be considered a strong advantage. - Must have a strong LinkedIn presence. Requirements - A Critical Thinker: Analyze who we are targeting and figure out why they have a problem we can solve. - Client-Facing Professional: Interact directly with prospects and potential clients; professionalism, confidence, and clarity are essential. - A Strong Communicator: Strong written and verbal English communication; able to turn a "maybe" into a "yes" naturally. - A Team Player: Communicate well with the internal team and be proactive about solving problems. - Result-Oriented: Understand that sending messages doesn’t matter if they don’t turn into booked demos. - Tech-Smart: Comfortable using AI tools (like ChatGPT) to work faster and smarter. - Research & Data: Strong ability to find decision-makers using Boolean search; know how to clean data and build high-quality lists. - Platform Expertise: Know LinkedIn inside out; experience using LinkedIn Automation tools effectively and safely. - Copywriting: Write messages that people want to read—short, relevant, and focused on "pain points." - Personal Presence: Have a well-optimized LinkedIn profile of your own. Your Day-to-Day Tasks - Research & Segmentation: Research industry "pain points" (using Reddit/Quora/Discord) and build segmented lists of prospects who actually need our help. - Messaging Strategy: Create 5-step message sequences that offer value and feel personal, not automated; use AI to help draft, but refine with your human touch. - Campaign Management: Set up and monitor campaigns in our automation tools to ensure everything is running smoothly. - Inbox Management (Crucial): Reply to leads daily; handle objections and guide the conversation until they are ready to book a demo. - Optimization: Track what is working and what isn’t; improve the messaging and search criteria constantly to get more bookings. How to Apply Apply directly or send your resume and a short cover letter to [email protected] with the subject: LinkedIn Outreach Specialist

Title: Specialist, Shelter Engagement Job Description: Location: This is a remote position based in any of the following locations in the Eastern Region of the US: New England, New York, New Jersey, Pennsylvania, Delaware, Maryland, North Carolina, South Carolina, Tennessee, Kentucky, Virginia, Florida, Georgia, Alabama, Mississippi. Hiring Range: This position's hiring range is anticipated to be $59,000-$65,000 annually, depending on experience, plus great benefits! Position Summary: Shelter Engagement Specialists play a direct role in achieving Best Friends Animal Society's no-kill mission and goal by assisting in developing and implementing lifesaving programming, and performing hands-on lifesaving work, within priority partner shelters to help them achieve no-kill status. Specialists act with urgency to accomplish important tasks and play a direct role in achieving Best Friends Animal Society's no-kill mission and organizational success. Specialists may receive intensive assignments in a particular program, based on organizational needs. Senior specialists have an increased level of responsibilities or skills, and the ability to make on-the-spot decisions to accomplish tasks. Culture Statement and Responsibility: We believe in treating everyone with kindness and compassion, building trust through authenticity and following through on commitments. We prioritize well-being alongside our mission, fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives. Each team member is responsible for creating an inclusive environment where all voices are respected and contributing to a workplace that embodies our shared values and commitment to progress. By consistently aligning our actions with our Guiding Principles, we strengthen our culture and ensure that our values are lived every day. Essential Duties and Responsibilities: - Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness, and positive influence with each other, our visitors, volunteers, and the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict. - Provide coaching and mentorship on an ongoing basis to help shelters implement programming to achieve a 90% save rate. These areas include; shelter operations, lifesaving programs and best practices, community engagement, and more; including participating in direct, hands-on lifesaving work at partner shelter locations, as well as virtually - Travel to shelters and provide needed lifesaving training directly to staff and volunteers to help reduce the number of animal deaths; participate in team-building activities with shelter staff as needed to enhance buy-in. - Support partner shelters by working directly with shelter staff on a day-to-day basis as needed to support sustainable lifesaving programs including but not limited to progressive pet retention, adoptions, transport, return-to-owner, return-to-field and other - Serve as a mission ambassador, representing Best Friends' mission and vision within partner shelters; supporting training, and mentoring; participate in developing resources for partner shelters on proven programs support their success in achieving no-kill; support the maintenance of statistics within targeted partners shelters. - Deliver superior customer service to partner shelters, community stakeholders and others. · Develop and maintain a robust knowledge of Best Friends' and animal welfare standard best practices to support lifesaving and care. - Reach set goals for implementation of offers of support for reduced shelter killing (RSK). - Work collaboratively with and assist Best Friends' team members in all areas of operations to develop, evolve, and implement efficient processes to achieve lifesaving goals; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping; respect partner policies when working in partner facilities. Skills and Experience: - Experience in animal welfare in a shelter environment is required, preferably for 5+ years. - Comfortable presenting/training in person and virtually, to individuals as well as large groups; Public speaking experience is preferred. - Experience managing volunteers is preferred. - Presentation writing and development experience is preferred. - Lifesaving program development and implementation skills are preferred. - Extensive experience with Microsoft Office programs. - High school diploma or GED required. - Must be able to travel regularly up to 50% in for shelter presentations and trainings. - Must be detail-oriented with excellent verbal and written communication and editing skills. - Must have excellent critical thinking, organizational, strategic planning, and problem-solving skills. Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status. Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.

Title: Payment/Payoff Specialist (HYBRID or REMOTE) Job Location: Hybrid/In-office (Grand Rapids) Position Type: Full Time Schedule: Monday–Friday, 8:30 AM–5:00 PM Compensation: $19.61 – $24.51 per hour Compensation: $19.61 – $24.51 per hour Description Member First Mortgage is seeking a detail-oriented and customer-service-driven Payoff Specialist to join our Servicing – Payments/Payoff team. This role is responsible for processing loan payoffs, payment applications, discharge processing, and related servicing functions that ensure accurate and timely resolution of paid-in-full loans. In this role, you will manage payoff transactions, monitor loan balances, process incoming payments from multiple channels, and support servicing operations related to suspense accounts, NSF items, and maturing loans. The ideal candidate is highly organized, accurate, and able to work efficiently in a fast-paced financial services environment while delivering excellent service to members and internal partners. Founded on the credit union philosophy of “People Helping People,” Member First Mortgage provides full-service mortgage solutions to over 200 credit unions nationwide. We are committed to integrity, accuracy, and exceptional service, while fostering a supportive and collaborative workplace culture. Benefits We Offer - Generous and competitive healthcare packages - Employer-paid short-term and long-term disability - Employer-paid life insurance - 100% employer-paid vision coverage - 401(k) plan with company match - 20 days PTO with no waiting period - Fun, collaborative, and team-oriented environment Responsibilities - Process incoming payments from all sources in a timely and accurate manner, including ACH, EFT, lockbox, and other payment channels - Handle NSF items, including payment reversals and corrections - Process loan payoffs and manage paid-in-full (PIF) accounts - Monitor and manage suspense, unapplied, and unidentified funds - Review and act on low loan balance reports, including issuing payoff and low balance letters - Monitor payoff-related fees and ensure accuracy of discharges and related documentation - Track and monitor maturing loans and communicate payoff expectations to members - Provide backup support for servicing phone queues, emails, and voicemails - Ensure compliance with internal policies and servicing guidelines - Perform additional duties as assigned Education & Experience - High school diploma or GED required - Associate or bachelor’s degree preferred - 2–4 years of experience in mortgage servicing, lending operations, or related financial services required - Prior experience in banking, credit union teller operations, payment processing, lockbox, or cash applications strongly preferred Required Skills & Qualifications - Strong attention to detail and accuracy in data entry and financial processing - Ability to analyze financial data and interpret loan documents - Excellent communication and problem-solving skills - Strong organizational and time management skills with the ability to prioritize multiple tasks - Ability to work independently in a fast-paced environment with minimal supervision - Proficiency with loan servicing systems and Microsoft Office Suite - Strong customer service mindset and ability to communicate professionally with internal and external stakeholders Physical Requirements While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally lift and/or move up to 10 pounds. The employee is frequently required to spend extended periods working at a computer and communicating via phone and email. Work Environment This position may be performed in a hybrid or remote work environment, depending on business needs and qualifications. Regular weekday hours are required. If you are looking for a company that is dedicated to your success and is committed to providing exceptional service, we encourage you to apply! Compensation $19.61- $24.51 per hour

Role Description The Senior P2P Engagement & Governance Specialist is responsible for end-to-end P2P operations within their functional area of expertise, ensuring best practices apply. This role requires engagement with Sr. stakeholders, Finance, Compliance, Procurement, Treasury, and our Business Process Outsource partner. The optimal candidate should demonstrate: - Excellent communication skills - Thought-leadership capability - Knowledge of industry best practices - Ability to identify areas of improvement - Proactively implement and lead change initiatives - Strong collaboration skills - Ability to influence others - Proven working experience in managing complex P2P and Accounts Payable processes in a fast-paced business environment Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities: - Govern outsourced P2P operations by monitoring KPIs, SLAs, and service delivery performance to ensure accountability and operational excellence - Drive continuous improvement initiatives by identifying process inefficiencies, conducting root cause analysis, and implementing scalable solutions - Partner with Finance, Procurement, Treasury, Compliance, and business stakeholders to ensure alignment of P2P operations with enterprise objectives - Build and maintain strong controls environments while ensuring adherence to policies, procedures, and audit requirements - Influence cross-functional partners and managed service providers to deliver against agreed operational outcomes without direct authority - Develop and deliver training programs to business groups to improve understanding and adoption of P2P processes - Monitor system performance and communication channels to ensure smooth end-to-end invoice and payment processing - Lead or contribute to cross-functional process improvement initiatives and transformation projects Qualifications - 4+ years of experience in business operations, finance operations, process management, program management, or process improvement - Experience working within a Purchase-to-Pay (P2P) and/or Accounts Payable environment - Proven experience managing or partnering with outsourced service providers or managed services - Demonstrated experience in process improvement, operational governance, or workflow design - Bachelor’s degree in Business, Finance, or related field (or equivalent experience) - Strong understanding of end-to-end P2P / AP processes and operational controls - Proficiency in PowerPoint and ability to develop executive-level presentations - Experience with data-driven decision-making and cross-functional communication Requirements - Strong communicator with ability to influence across all levels of the organization - Comfortable working in ambiguous, fast-changing environments - Strong problem solver with ability to balance detail orientation and big-picture thinking - Highly collaborative with strong stakeholder management skills Extra Points - Experience leading or supporting large-scale process transformation or global operational programs - Experience working in complex, multi-stakeholder enterprise environments - Prior experience in gaming, tech, or global entertainment companies - Six Sigma certification or formal process improvement training - Familiarity with ERP systems and P2P tools/platforms - Project management certification or formal project delivery experience - Strong bias toward operational excellence and continuous improvement - Proven ability to build trust and drive alignment across diverse stakeholders Benefits - Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance - 401(k) with Company match, tuition reimbursement, charitable donation matching - Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave - Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs - Relocation assistance may be available if the Company requires geographic relocation for the job