• The Implementation Analyst is responsible for end-to-end onboarding, compliance vetting, and activation of SMS messaging services for customers across Sinch brands • Validate submitted business information, use cases, campaign details, and supporting documentation • Ensure all customer applications for 10DLC and Toll-Free messaging meet carrier, regulatory, and internal compliance requirements prior to activation • Conduct enhanced vetting requests when additional validation is required • Open and manage technical support tickets for provisioning, number activation, import issues, and messaging failures • Monitor and enforce adherence to SMS messaging policies and carrier regulations • Respond to internal and external requests via designated operational Slack channel

• Architecture: Oversee the architecture of complex solutions, ensuring alignment with organizational objectives. • Deployment: Oversee the execution of critical deployments, ensuring scalability and technical efficiency. • Management: Oversee the handling of critical tickets, promoting best practices for classification, diagnosis, and resolution. • Monitoring: Oversee monitoring strategies, ensuring efficiency and alignment with technical goals.

• Handle, monitor, and complete service requests. • Support Chubb's customer service teams and offices. • Ensure accurate record-keeping, adherence to deadlines, and high-quality information. • Promote efficiency in the processes involved in customer service.

• Responsible for executing and controlling operational and administrative activities supporting customer service • Ensure proper handling of requests, adherence to deadlines (SLA), and quality in internal processes • Support through channels: SAC, Reclame Aqui, E‑Commerce • Intermediate knowledge of Microsoft Office, SAP, and of logging and tracking tickets in channels (CRM, ERP, internal platforms)