• Own NRH’s Salesforce CRM as a strategic tool • Directly supervise the BizDev Administrator (part-time) • Develop dashboards and reports that give leadership real-time visibility into pipeline health, close rates, and revenue forecasts • Lead integration efforts between Salesforce and other organizational tools • Conduct client research, competitive benchmarking, and proposal scoping independently • Develop and refine pitch decks, proposals, and supporting materials to a high standard • Lead sales calls for high ARR clients • Manage client contracts, renewals, and amendments • Support partnership transitions and other strategic relationships • Ensure accurate documentation and record-keeping across all client engagements • Drive cross-team alignment across Sales, Consulting, and Insights on shared operational priorities • Own and manage the operational budget for Business Development systems and tools.

• Gain real-world experience, work with AI, and accelerate professional growth • Build valuable skills, strengthen CV, and gain practical experience

• Lead or support multiple Business Process Optimization functions including project management and business process mapping. • Serve as a key point of contact for Procore platform strategy and user support across multiple teams. • Conduct training for internal and external users. • Collaborate to define, streamline, and automate construction-related processes. • Provide ongoing support for business users including triaging application issues and maintaining configuration.

Role Description Johnson & Johnson is recruiting for Shockwave Medical Inc. a Business Operations Manager DACH, to be located in Germany. This role leads and owns operational execution across Marketing and Sales in the DACH region within a fast-growing, highly regulated medical device business. As the central point of accountability, it ensures consistent, compliant, and high-quality delivery across critical workflows including events, contracting, and cross-functional processes. Partnering closely with commercial leadership and functions such as Finance, Legal, and Compliance, the role focuses on building a scalable and efficient operating model through process standardization, system enablement, and data transparency, while stabilizing execution in a high-demand environment. Key Responsibilities - Operational Ownership and Governance - Own all operational, execution-critical workflows across Marketing and Sales in DACH. - Act as the single operational point of accountability for: - Events and congress operations - Sales-driven events and attendee management - Contracting and documentation processes - Compliance-critical workflows and approvals - Ensure consistent execution quality in a high-volume, regulated environment. - Process Design, Standardization, and Control - Design, document, and continuously improve end-to-end operational processes, including: - Event planning and execution - Budget planning, tracking, and reporting - HCP management and contracting - Documentation, templates, and approvals - Reduce manual work, duplication, and dependency on individuals. - Establish clear ownerships, interfaces, and escalation paths. - Systems, Data, and Automation Enablement - Own and develop the operational system landscape for Marketing and Sales, including: - Salesforce integration - Event calendars and planning tools - Power Automate workflows - Surveys, feedback systems, and reporting tools - Drive automation and system-enabled workflows to increase efficiency, transparency, and scalability. - Ensure data quality, transparency, and usability for decision-making. - Financial and Operational Transparency - Own operational budget processes in close partnership with Finance. - Ensure transparency across: - Budget usage - Resource consumption - Event and activity workload - Provide leadership with reliable operational data to support prioritization and planning. - Cross-Functional Coordination and Enablement - Act as the operational interface to Finance, Legal, Medical Education, Compliance, and vendors. - Translate regulatory and governance requirements into clear, executable operational frameworks. - Enable Marketing and Sales teams through: - Clear processes and standards - Training and onboarding - Practical guidance that reduces friction and administrative burden - Interim Stabilization and Scalable Target State - Operate initially in an interim stabilization setup to secure execution continuity. - Define and implement a clear “stop-doing list” to protect focus and sustainability. - Transition the role into a fully established, scalable Operations function as staffing is stabilized. - Ensure documentation and knowledge transfer to reduce single-point-of-failure risk. Qualifications - Bachelor’s degree in Business, Operations, Marketing, or related field. - Solid experience in commercial, marketing, or sales operations (MedTech/Pharma preferred). - Proven track record in process design, standardization, and operational improvement. - Experience with systems such as Salesforce and workflow automation tools (e.g., Power Automate). - Good understanding of compliance and contracting in regulated environments. - Strong financial acumen (budget tracking, planning, cost transparency). - Excellent stakeholder management and cross-functional collaboration skills. - Ability to translate complex requirements into clear, executable processes. - Structured, hands-on, and solution-oriented mindset with strong execution focus. Benefits - Annual bonus with set target (% of pay) depending on pay grade/location, based on employee and company performance. - Vacation days. - Parental leave for a minimum of 12 weeks. - Bereavement leave. - Caregiver leave. - Volunteer leave. - Well-being reimbursement. - Programs for financial, physical, and mental health. - Service anniversary and recognition awards. - Participation in several insurance plans (subject to terms of respective plans).