• Demonstrate safe, environmentally sound and healthy work behaviors at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives • Coordinate the daily functions of the parts operations, including procuring, ordering, backorders, core processing, picking and delivery of parts to internal and external customers • Process email and phone orders as well as sell parts over the counter • Ensure customers requirements are met in an efficient, knowledgeable and professional manner • Maintain the parts physical and electronic inventory and assemble hydraulic hoses to the Cat standards • Process all core returns and warranty parts

• Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont’s Health and Safety Policies, Programs and initiatives • Ensure all employees comply with established customer safety rules • Provide excellent customer service as key contact for remote and field service requirements and work orders to maximize productivity of remote field service operations • Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service • Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations • Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redo’s • Create quotes and review and prepare invoices for internal and external customers • Manage work-in-progress (WIP) and contamination control • Investigate and report accidents or near misses • Identify and resolve issues by initiating corrective actions • Encourage continuous improvement for remote field operations through regularly scheduled meetings and associated training • Assist the PSM with the management of fixed assets and preparation for capital expenditures • Maintain maintenance on the fleet of field service trucks • Manage employees at the remote site location • Work with a sense of urgency and foster team efforts to encourage growth

• This position is with Arkansas Connections Academy working from the office in Bentonville, Arkansas or from your home office within the state. • Certified Teachers will virtually manage instructional programs. • Through use of the telephone, Internet and various curriculum tools they will consult regularly with learning coaches and students to ensure that each child successfully completes their instructional program. • The High School Teacher will be responsible for the successful completion of grading, creating progress reports, and conducting parent conferences in a timely manner. • Support the instructional program with asynchronous web conferencing sessions and synchronous instruction. • Review curriculum and devise alternate approaches to presenting lessons to increase student understanding (working directly with students and parents). • Communicate with parents, students and other teachers on a regular basis to develop and update Personal Learning Plans and schedules, score assessments, provide feedback on student work, suggest instructional approaches and strategies, monitor completion of assignments and coach special projects. • Work collaboratively with other teachers to ensure that all students are successfully progressing through the program, that parents have a central point of contact, and that tasks are distributed among the teachers. • Develop a general knowledge of the entire program’s K-12 curriculum and a very detailed knowledge of the courses for which responsible. • Support students and parents with alternate strategies and provide additional assistance with daily assignments and projects. • Communicate regularly with parents, students, and curriculum specialists through use of computer and telephone. • Keep student records and data up-to-date, including cumulative files, online student and family information, attendance accounting, and logging all student and parent contacts. • Consult with other teachers and staff learning specialists to develop alternate enrichment activities and modifications to students’ programs to increase student understanding. • Work with other teachers to coordinate social activities and relevant field trips for students. • Manage regional field trips and make efforts to integrate trips into the curriculum. • Devise and implement virtual methods of creating and maintaining a “school community”. • Participate in the organization and administration of the State Testing, as directed. • Participate in student recruiting sessions and other marketing efforts that require teacher representation. • Work with Advisory Teachers and School Counselors to ensure students and families are receiving appropriate communications, students are making adequate progress and established goals are being met. • Attend field trips and other community activities implemented for families. • Other duties as assigned.

• Answer inbound crisis and social service referral contacts via phone, text, chat and email in a 24/7 call center setting • Provide individuals with crisis de-escalation, problem solving, brief assessment and appropriate social service referrals • All client and resource information will be recorded accurately in the appropriate contact center database • Answer phone calls with an appropriate tone of voice, providing a caring and supportive voice • Answer chats, and texts using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections • Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds • Identify and reflect the feelings of all contacts • Identify line of business and log accordingly • Assess contact’s needs or situation using pertinent questions and follow protocol • Provide appropriate screenings for specialized programs or appointment setting • Advocate for clients when appropriate • Complete assessments for clients in high-risk situations • Access 2-1-1 database for resources and appropriately refer contacts • Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment • Maintain accurate data collection on all contacts in the appropriate database • Maintain acceptable level of contact handling and customer service performance as described by 2-1-1 training standards including handling multiple chats, texts and emails simultaneously • Complete all training for new programs and services related to 2-1-1 and providing feedback as needed • Actively participate with the team as needed • Ability to work alternative schedules • Perform other duties as assigned including, but not limited to, working alternative shifts and/or schedules • Ability to handle and manage stress due to scope and type of calls/texts that may be received.