• Prepare Reduction Requests: Compile and organize all required documentation for reduction requests. • Negotiate Reductions: Engage in direct negotiations with medical providers to secure bill reductions. • Follow-Up and Confirmation: Monitor the progress of each request and follow up consistently with providers. • Documentation and Record-Keeping: Maintain thorough and up-to-date records of all reduction activity. • Client Communication: Provide clients with clear, timely updates regarding the status of their reduction requests. • Collaboration: Work closely with internal departments to coordinate efforts and ensure efficient resolution of cases.

• Review and Track Medical Treatment: Review and stay updated on the status of client medical treatments throughout each phase of the treatment lifecycle. • Medical and Billing Records Management: Request and obtain medical and billing records, along with any necessary affidavits, in an efficient and timely manner. • Verify Record Accuracy: Review medical and billing records for accuracy and completeness, ensuring efficiency in the process. • Communication with Providers: Proactively contact medical providers and their records/billing departments to receive status updates on records and affidavit requests. Some requests will be made via Chartswap, but most will require direct phone calls to the medical facility. A friendly and patient phone demeanor is essential. • Reporting: Provide weekly status updates to the firm’s systems, tracking the progress of records and affidavits for each client. • Subrogation Liens: Research and manage subrogation liens, including Medicaid/Medicare, Hospital Liens, and other related claims. • Caseload Management: Efficiently manage a caseload of 30-40 active cases, with the ability to handle an increasing number as the caseload grows. • Client Treatment Confirmation: Assist the Case Manager in confirming that clients have received the necessary medical treatment as per the providers' referrals.

• Perform image data collection using high resolution cameras and thermal imagery using a combination of LiDAR, drone photogrammetry, and FLIR equipment. • Conduct pre-flight and post-flight operations, including but not limited to airspace coordination, equipment assembly and tear-down, and hazard mitigation. • Develop a flight plan that outlines the inspection route, waypoints, and areas of focus to ensure comprehensive coverage. • Employ thermal imaging capabilities to detect anomalies, hotspots, or potential issues that may not be visible to the naked eye. • Employ proper flight techniques, including smooth maneuvers, maintaining appropriate distances from power lines, and capturing images from multiple angles for accurate analysis. • Be prepared to troubleshoot technical challenges that may arise during the inspection, such as signal interference, battery life, or camera calibration. • Ensure data integrity by regularly checking for image quality, sensor accuracy, and proper data storage to minimize errors or inaccuracies. • Perform quality checks on collected data to ensure accuracy and that the client's needs will be met. • Serve as a point of contact with clients regarding project scope, scheduling needs, deliverables and follow-up. • Interact with members of the public to explain the nature of the work being conducted. • Manual flights for inspection of power lines and poles.

• Manage and submit preauthorization requests to insurance providers for clients entering treatment at Residential, Partial Hospitalization Program (PHP), Intensive Outpatient Program (IOP), and Standard Outpatient (OP) levels of care. • Ensure all required documentation is complete and accurately reflects the clinical needs of the client. • Communicate with insurance companies to secure timely approvals for necessary services. • Negotiate and manage Single Case Agreements with insurance providers for clients needing services outside of network coverage. • Monitor ongoing treatment needs and submit continued authorization requests for Residential, PHP, IOP, and OP levels of care to ensure uninterrupted client care. • Collaborate with the clinical team to ensure a comprehensive understanding of each client when asking for continued authorization. • Attend regular meetings with clinical staff to discuss client progress, treatment plans, and authorization needs. • Act as a liaison between clients, clinical teams, and insurance providers to advocate for the necessary care. • Ensure all utilization review activities comply with relevant regulations, insurance policies, and organizational standards.