• Manage and submit preauthorization requests to insurance providers for clients entering treatment at Residential, Partial Hospitalization Program (PHP), Intensive Outpatient Program (IOP), and Standard Outpatient (OP) levels of care. • Ensure all required documentation is complete and accurately reflects the clinical needs of the client. • Communicate with insurance companies to secure timely approvals for necessary services. • Negotiate and manage Single Case Agreements with insurance providers for clients needing services outside of network coverage. • Monitor ongoing treatment needs and submit continued authorization requests for Residential, PHP, IOP, and OP levels of care to ensure uninterrupted client care. • Collaborate with the clinical team to ensure a comprehensive understanding of each client when asking for continued authorization. • Attend regular meetings with clinical staff to discuss client progress, treatment plans, and authorization needs. • Act as a liaison between clients, clinical teams, and insurance providers to advocate for the necessary care. • Ensure all utilization review activities comply with relevant regulations, insurance policies, and organizational standards.

• Triage incoming maintenance requests, troubleshoot issues, and assign appropriate vendors. • Answer and manage the maintenance line, triaging calls and inquiries from owners, residents, and vendors. • Create, update, and follow up on work orders to ensure timely and efficient resolution. • Communicate with vendors for scheduling, updates, and problem-solving; ensure all work orders are completed and documented. • Assist PMs and APMs by investigating assigned maintenance issues, finding vendor solutions, and recommending next steps. • Maintain accurate records of communications, work orders, and maintenance activity in the system. • Work closely with all Pods to ensure maintenance issues are addressed promptly and service levels are consistently met.

• Assist loan officers with gathering, organizing, and reviewing client documentation related to real estate financing • Review loan applications for completeness and accuracy prior to submission • Maintain accurate and up-to-date loan files and client records • Track loan timelines and ensure all tasks meet critical deadlines • Prepare documentation to support smooth loan funding and closing • Communicate with clients to provide status updates, answer inquiries, and request additional information • Act as a liaison between borrowers, loan officers, underwriters, and processors • Maintain professional, timely, and clear communication with borrowers and referral partners • Support positive borrower experiences through consistent follow-up and updates • Coordinate with underwriters and internal teams to ensure timely loan processing • Identify missing or incorrect information and resolve issues proactively • Support the loan officer in managing multiple loan files simultaneously • Assist with scheduling appointments, meetings, and follow-ups • Maintain accurate tracking of loan applications and communications • Generate reports on loan statuses and key performance metrics • Assist with marketing efforts to support lead development and referral activity • Perform additional administrative tasks to improve team productivity and operational efficiency

• Create and revise construction drawings for residential and commercial projects • Develop floor plans, elevations, sections, and details • Translate design concepts, markups, and redlines into accurate drawings • Ensure drawings comply with applicable building codes and standards • Coordinate updates and revisions throughout project lifecycles • Maintain organized drawing sets and version control • Collaborate with internal teams to meet project timelines