• Manage TikTok Seller Center across listings, catalog, vouchers, promotions, and account health. • Set up and run new follower vouchers, brand coupons, and minimum-spend promotions • Plan and execute Fulfilled by TikTok (FBT) inbound shipments: shipping plans, carton dimensions, label generation, delivery appointments, and tracking IDs. • Optimise storefront layout and category navigation for the target market. • Maintain SOP documentation for TikTok Shop ads and operations • Run the affiliate program from creator sourcing to activation, working to commission rates depending on client and category. • Build and prioritise creator lists, verify eligibility, and remove non-eligible creators before client approval. • Manage open collaboration and targeted outreach, aiming for steady weekly creator activations while controlling cost. • Coordinate product seeding to approved creators. • Set up and manage GMV Max campaigns, including uploading authorised, affiliate, and newly created videos into the campaign. • Manage TikTok ads spend against ROAS targets, scaling selectively where performance is strong. • Complete seller probation requirements (including the seller probation quiz) to move accounts out of incubation. • Run the operational setup for US TikTok Shop accounts where required, including VPN access for US-based platform work. • Build and maintain weekly scorecards covering GMV, new followers, voucher uptake, affiliate performance, ad spend, and ROAS. • Deliver weekly, monthly, and quarterly client reports that name the action or decision. • Support cross-channel reporting once Amazon training begins, including budget vs actuals and 12-month forecasts. • Attend client debriefs and contribute headline findings and next steps for your accounts. • Shadow senior Amazon specialists on Seller Central and Vendor Central work: listing optimisation, catalog, deals, promotions, and account health. • Progress to managing Amazon promotional calendars (Black Friday, Prime Day, Boxing Day, EOFY). • Build proficiency in Amazon performance metrics (ACoS, TACoS, ROAS, CVR, ASP, NetPPM) and sales and inventory forecasting. • Pair with category leads on weekly client debriefs to absorb how Amazon decisions get made at RocketAMS.

• Plan and execute promotional calendars, including Black Friday, Prime Day, and other major sales events. • Optimize product listings for visibility and conversion, ensuring high Item Data Quality (IDQ). • Maintain and update product catalogs while supporting inventory management and catalog optimization tasks. • Develop 12-month sales and inventory forecasts to support client growth strategies. • Build and maintain advanced Google Sheets templates and dashboards for client reporting. • Analyze key metrics such as revenue, units sold, CVR, ROAS, ASP, and CPA. • Perform budgeting, forecasting, and variance analysis (Budget vs. Actuals). • Automate recurring tasks using Google Sheets scripts or advanced formulas (e.g., VLOOKUP, INDEX MATCH, SUMIFS, FILTER, Pivot Tables). • Deliver weekly, monthly, and quarterly reports with actionable insights to drive performance.

• Review and interpret architectural plans, drawings, specifications, and detailed wall sections. • Perform accurate and detailed quantity takeoffs for painting, drywall, tile, and sheetrock scopes. • Analyze and work with complex plans, including wall types, assemblies, and finish schedules. • Utilize STACK software to complete takeoffs efficiently and accurately. • Work across residential, multifamily, and commercial projects, including large-scale builds. • Collaborate with the estimating team to ensure accuracy and meet deadlines.

• Serve as a trusted digital assistant for customers, by completing everyday online tasks on their behalf. • Provide step-by-step assistance to customers not able to use the internet websites, apps, and online forms. • Build customer confidence by patiently explaining processes and supporting non-technical users. • Maintain professionalism, privacy, and discretion when handling sensitive personal or financial information. • Deliver customer support through both voice/phone and written channels (chat and/or email). • De-escalate conflicts and resolve issues with empathy and clarity. • Multitask efficiently while conversing and executing digital tasks.