Outsource with confidence, Made for the USA
Guided Digital Assistance Representative
Location
Philippines
Posted
3 days ago
Salary
0
Seniority
Mid Level
Job Description
Guided Digital Assistance Representative
OSA Outsourcing Advantage
• Serve as a trusted digital assistant for customers, by completing everyday online tasks on their behalf. • Provide step-by-step assistance to customers not able to use the internet websites, apps, and online forms. • Build customer confidence by patiently explaining processes and supporting non-technical users. • Maintain professionalism, privacy, and discretion when handling sensitive personal or financial information. • Deliver customer support through both voice/phone and written channels (chat and/or email). • De-escalate conflicts and resolve issues with empathy and clarity. • Multitask efficiently while conversing and executing digital tasks.
Job Requirements
- 2+ years of customer service, call center, or customer support experience
- Strong digital proficiency navigating websites, apps, online portals, and online forms
- Experience handling sensitive personal or financial information with privacy and discretion in a customer support context
- Experience providing customer support via both voice/phone and written channels (chat and/or email)
- C1 level English proficiency
- Ability to provide a brief English voice note introduction
- Able to work as an independent contractor
- Can provide details of work equipment, power setup (including backup), and internet connection/speed (including backup)
- Preferred Qualifications:
- Experience supporting customers with low digital literacy, such as elderly or digitally inexperienced users
- Uses a structured approach to customer interactions, including step-by-step guidance and purposeful call flow
Benefits
- Opportunity to work on diverse and exciting projects.
- Supportive and collaborative work environment.
- Weekly payments.
- Weekly Incentives based on performance
- Growth Opportunities
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