Client Success Manager
Location
New York
Posted
95 days ago
Salary
$93K - $119K / year
Seniority
Senior
Job Description
Client Success Manager
Stylitics
• Manage a portfolio of 10–15 accounts, developing strategic success plans that align client objectives with Stylitics’ solutions. • Serve as the primary point of contact for clients, fostering trusted relationships with executives and stakeholders, while surfacing feedback internally to enhance our products and services. • Monitor account health, anticipate churn risks, and proactively implement retention strategies; own renewal activities and identify and convert expansion opportunities in partnership with Sales and internal teams. • Continuously demonstrate ROI by providing data-driven insights, monthly performance reports, and executing client business reviews to reinforce value, opportunities, and areas of focus. • Consistently achieve strong results on GRR, NRR, and client satisfaction (NPS/CSAT) as key measures of success. • Partner with internal teams (Sales, Product, Engineering, Styling, Analytics, Operations) to deliver on client goals and support company-wide initiatives. • Maintain accurate account documentation and information to benefit current and future team members. • Continuously build the knowledge and competencies that drive client success, while supporting peer CSMs through best practice sharing, mentoring, and in-the-moment coaching; contribute to evolving client success frameworks, processes, and tools to scale best practices across the team.
Job Requirements
- Bachelor’s Degree from an accredited college or university in Fashion Merchandising, Business Management, Marketing, Communications, or other related fields
- 3+ years of account or project management experience within the B2B SaaS/E-commerce industry
- Experience in creating customer Success Plans and building strategic roadmaps with customer stakeholders to achieve business objectives
- Experience with retail, merchandising, e-commerce industries is a strong plus
- Experience with tracking and measuring key business metrics (CARR, NRR, GRR)
- Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
- Strong problem-solving, attention to detail, organizational, and time management skills, along with demonstrated strategic thinking abilities
Benefits
- Vision and dental insurance options that are fully covered by us
- Medical plan coverage, with options that start at no cost to you
- Competitive salary along with career planning for the future
- For this role, stock options in a company that is growing rapidly and successfully
- Commuter benefits program
- Company matched 401k plan to help plan for your future
- Generous paid time off policies
- Work events - both virtual and in person
- Access to ClassPass - a company paid benefit giving you access to numerous physical and mental well being needs
- Working with fun, hardworking, nice people who are committed to making a difference
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