GotPhoto.com | fotograf.de

• Lead, coach, and manage the US & Canada sales team • Own and grow a portfolio of strategic accounts and high-value opportunities • Drive new customer acquisition and GMV growth across the US and Canada • Build and execute sales strategies for customer acquisition • Manage pipeline discipline, forecast accuracy, and deal progression from lead to close • Coach the team on discovery, value selling, objection handling, negotiation, and closing • Improve conversion rates across key funnel stages, including lead-to-demo, demo-to-opportunity and opportunity-to-close • Ensure strong CRM hygiene, accurate sales reporting and clear visibility into team performance • Build and refine sales playbooks, qualification frameworks, and account prioritization processes • Partner with Marketing to improve lead generation, targeting, and messaging for larger customers • Collaborate with Customer Success to ensure smooth handoffs, onboarding alignment and customer retention • Share market feedback, competitive insights, and product gaps with Product, Marketing and Leadership • Participate in industry events, trade shows, and customer visits to generate pipeline and deepen market relationships

• Own Product Positioning & Messaging • Drive Go-to-Market Strategy • Enable Sales & Commercial Teams • Bring Customer & Market Insights Into the Business • Drive Adoption & Product Growth • Be a Cross-Functional Connector

• Own Product Positioning & Messaging: develop and refine clear positioning and value propositions. • Drive Go-to-Market Strategy: define and drive go-to-market plans for new features and products. • Enable Sales & Commercial Teams: create and maintain sales enablement materials. • Bring Customer & Market Insights Into the Business: conduct and synthesize customer research and market trends. • Drive Adoption & Product Growth: partner with Marketing and Product on feature adoption initiatives. • Be a Cross-Functional Connector: align closely with Product, Marketing, and Sales teams.

• Proactively engage leads generated from marketing and product activities, employing different outreach techniques to captivate interest and encourage further exploration of GotPhoto's platform. • Actively help improve and structure the BDR playbook from the ground up, refining processes as the team learns and grows. • Set qualified meetings for Account Executives, directly driving the growth of the sales pipeline. • Serve as the initial point of contact for potential customers, representing the brand via email, phone, virtual meetings, and at industry trade shows. • Gather product feedback, customer needs, and industry trends, sharing insights with product and management teams to help shape the platform's future.

• Own Net Revenue Retention (NRR), driving customer retention, expansion, and long-term revenue growth. • Lead and develop a high-performing Customer Success organization with clear performance accountability. • Drive GMV growth through strategic account planning, executive engagement, and value-based customer partnerships. • Ensure renewal success by proactively managing risk, adoption, and customer health. • Establish scalable Customer Success processes, playbooks, and operating rhythms to support growth. • Use customer insights and data to inform strategy, forecasting, and cross-functional decision-making. • Partner with Sales, Product, and Marketing to align customer lifecycle strategy and improve customer outcomes. • Act as the Voice of the Customer and influence product and go-to-market priorities. • Build a culture of accountability, customer focus, and continuous improvement across the team.

About GotPhoto/fotograf.de Our mission is to digitalize the people's photography industry. GotPhoto.com|fotograf.de is dedicated to making photographers’ lives easier and more efficient. We provide an end-to-end workflow and e-commerce solution enabling photographers to digitalize key parts of their workflow - from photo management to payment, combined with a user-friendly platform. Making them more successful and spending more time behind the lens! Since 2012, our journey has been filled with an entrepreneurial spirit, witnessing countless success stories that prove our sustainable business model works and is profitable. We’re building a tight-knit ecosystem where everyone can thrive – including you! Join our team of 170+ talented individuals and be part of our journey to empower photographers like never before! The Role  Your mission GotPhoto is looking for a Senior Growth Account Manager to own retention and expansion for a portfolio of Enterprise and Scale Up customers. This role sits at the intersection of customer success and commercial growth and is focused on driving long-term revenue through strategic account management, executive engagement, and data-driven decision making. You will be responsible for growing revenue within existing customers by identifying expansion opportunities, preventing churn, and ensuring customers realize measurable value from the GotPhoto platform. This role is accountable for renewal success by proactively managing risk, driving adoption, and securing executive alignment well ahead of renewal cycles. Responsibilities Own Net Revenue Retention (NRR) across a portfolio of Enterprise and Scale-Up customers, driving expansion, preventing contraction, and maximizing long-term account value Identify, qualify, and close upsell and GMV expansion opportunities through increased platform usage, higher order volume, and new commercial commitments Ensure renewal readiness by proactively identifying risk, closing value gaps, and executing save and mitigation plans ahead of auto-renewals Build and maintain trusted executive relationships with studio owners positioning GotPhoto as a strategic growth partner Develop and execute strategic account plans including stakeholder mapping, growth levers, risks, and success metrics Lead structured Business Reviews focused on GMV performance, ROI, and future growth planning Serve as the Voice of the Customer across Product, Marketing, Support, and Leadership, translating real-world studio needs and friction points into actions that drive adoption, growth, and retention Ensure high-quality CRM hygiene to support visibility, forecasting, and decision-making What We’re Looking For: 5+ years of experience in Account Management, Customer Success, or Expansion Sales within a B2B2C, transaction-based, or vertical SaaS environment (e.g., marketplaces, payments, commerce, or service-driven platforms). Proven ownership of revenue and retention across an existing book of business, with a track record of driving expansion, upsell, and usage-based growth Strong commercial and analytical mindset, able to use data such as GMV, order volume, conversion rates, and product adoption to identify growth opportunities and build actionable account plans. Confidence leading executive-level conversations, positioning yourself as a trusted growth advisor who can translate GotPhoto’s platform into measurable business outcomes for customers. Bonus: Experience in photography, creative services, or other service-driven verticals with strong seasonality and operational complexity. The Perks Our culture: We’ve created a collaborative and open work environment. We have a bi-annual review process and a strong feedback culture to ensure your growth. Hybrid Work: We operate in a flexible hybrid model, combining the best of both worlds. With teams distributed across the US, our meeting hub is in Atlanta, and the meeting frequency depends on your location. Work from Abroad: We enable you to work from almost anywhere, allowing up to 40 days outside the USA. Generous Leave Policy: We offer a generous leave policy to help you balance work and life, along with a flexible sick leave. Well-being & Personal Life: We provide paid medical leave and paid parental leave Fitness: Enjoy a subsidized fitness membership with various options to choose from. Learning & Development: You'll receive an annual learning budget of $500, which can be increased to $1,000. A Final Word: Research shows that candidates from underrepresented backgrounds may refrain from applying for positions if they feel they don't meet all qualifications.