• Act as the final line of defense for the brand’s professional reputation. • Review multi-channel communications to ensure clinical accuracy, professional tone, and regulatory compliance. • Provide constructive feedback to clinical and operational teams to drive continuous improvement in communication. • Assist the QA Lead in developing standardized templates and "Best Practice" guides as the department expands. • Identify any potential red flags in communication that could lead to clinical risk or reputational damage.

• Define and execute tests by leveraging product specifications, designs, and known context. • Verify high and moderate risk changes prior to production release • Ensure that your teams maintain low bug:feature rates and low bug escape rates • Communicate effectively within both your embedded teams and the broader Quality organization • Track your findings and projects effectively by adhering to our QA processes • Perform Exploratory Testing Sessions • Participate and play an active role in daily scrums, weekly grooming sessions, and all sprint rituals • Verify reported bug findings quickly and reliably • Proactively contribute to overall process improvement initiatives • Perform root cause analysis on bugs that come in from production

• Develop, review, and provide guidance on comprehensive test plans and test cases covering functional, integration, regression, performance, and user acceptance testing • Validate Salesforce-based applications and integrations to ensure system integrity and reliability • Identify, document, track, and report software defects using enterprise issue-tracking tools • Collaborate closely with developers, business analysts, and project managers to resolve defects and maintain product quality • Clearly communicate test results, risks, and defects to both technical and non-technical stakeholders • Participate in design and requirements reviews to proactively identify quality risks • Ensure testing practices align with federal standards, healthcare regulations, and security requirements • Contribute to the continuous improvement of QA processes, tools, and methodologies • Stay current with industry best practices in Salesforce testing and software quality assurance

• Cover the entire cycle of software quality assurance: Planning, Analysis, Design, Execution, and reporting of results with minimum supervision. • Develop and apply testing processes to ensure that user needs and service expectations are being met. • Define tools and automation frameworks. • Fluency in writing SQL queries, including joins, aggregations, and filtering across complex relational and non relational datasets. • Create detailed, comprehensive, and well-structured test plans and test cases • Identify and Assess the testing process risk. • Think and plan ahead in ways that anticipate the future development of our product offering and the growth of our team and client list. • Work across our internal development teams and functions as appropriate to ensure all parties are working efficiently on the right priorities. • Create the testing strategy for the genlogs products. • Report project quality metrics and statistics, and defects control and monitoring. • Able to make decisions in critical situations. • Identify risks. • Propose improvements in the process, team and product. • Make sure the information is shared in a structured way and provide traceability of the testing process.