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Sequel Med Tech logo
Sequel Med Tech

Because people with diabetes should have the freedom to live the life they want.

Senior Systems Engineer – Contact Center

Systems EngineerSystems EngineerOtherRemoteSeniorTeam 201-500Since 2023H1B No SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

105 days ago

Salary

$125K - $140K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Systems Engineer – Contact Center

Sequel Med Tech

• Implementing and maintaining configuration, administration, optimization and operational excellence of Sequel’s enterprise contact center technology ecosystem. • Serve as the primary administrator and implementor of contact center configuration, including configuration, routing logic, integrations, and user management. • Maintain system reliability, security, and performance. • Assist with incident response, root cause analysis, and corrective action planning for system issues impacting support operations. • Serve as the first responder to Contact Center operational and functional incidents. • Partner with Customer Care, Inside Sales, Product Support, and other teams to understand operational needs and translate them into scalable system and workflow solutions. • Create, manage, and escalate support requests with vendors and internal business partners. • Maintain system-level documentation and configuration standards.

Job Requirements

  • Bachelor's degree in computer science, Information Technology, Business, or related field, or equivalent combination of education and experience.
  • 5+ years of experience in contact center operations; people experience technology.
  • Excellent troubleshooting skills.
  • Deep technical expertise in contact center technologies, including configuration, routing, analytics, and integrations.
  • Strong understanding of workflows, telephony concepts, and omnichannel support.
  • Ability to communicate Contact Center configuration and integrations clearly to both technical and non-technical audiences.
  • Ability to work independently, manage multiple priorities, and drive outcomes collaboratively.
  • Preferred Qualifications: Experience in med-tech, or other regulated, security-conscious industries.

Benefits

  • automatically enrolled in 401k plan with 6% company match and 100% immediate vesting.
  • capped out-of-pocket insulin costs and GLP-1 coverage across all plans.
  • access to Meritain health insurance plans.
  • Flexible Spending Accounts (FSAs) or Health Savings Account (HSA).
  • vision and dental coverage.
  • voluntary options such as long-term disability, accident, critical illness, hospital indemnity, and discounts for pet care.
  • employer-paid short-term disability and life insurance.
  • flexible PTO and paid holidays.

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