Dispatcher
Location
Philippines
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Dispatcher
Genius Agency
**Key Responsibilities** - Answer incoming calls and service requests from customers and partners - Dispatch roadside technicians and tow truck drivers efficiently and accurately - Communicate job status updates to customers and team members in real time - Use dispatch software to manage calls, track jobs, and log service activity - Coordinate routes and schedule service providers based on availability and proximity - Maintain clear, calm, and professional communication in high-pressure situations - Handle emergency service requests with urgency and accuracy - Provide consistent and courteous customer service throughout the service cycle
Job Requirements
- Qualifications**
- Customer service experience is required** (call center or dispatch environment preferred)
- Towing or roadside assistance experience **not required** – training will be provided
- Strong communication skills – both verbal and written
- Ability to stay organized and focused in a high-volume, fast-paced environment
- Comfortable using computers, dispatch software, and GPS tracking tools
- Problem-solving mindset with the ability to make quick, sound decisions
- Availability to work nights, weekends, and holidays as part of a rotating schedule
- Must speak both English and English fluently.**
Benefits
- Work Setup**
- 100% Remote
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