Dispatcher

GeneralGeneralFull TimeRemoteSeniorTeam 1-10Since 2017H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

1 day ago

Salary

0

Seniority

Senior

High SchoolEnglish

Job Description

Dispatcher

Genius Agency

**Key Responsibilities** - Answer incoming calls and service requests from customers and partners - Dispatch roadside technicians and tow truck drivers efficiently and accurately - Communicate job status updates to customers and team members in real time - Use dispatch software to manage calls, track jobs, and log service activity - Coordinate routes and schedule service providers based on availability and proximity - Maintain clear, calm, and professional communication in high-pressure situations - Handle emergency service requests with urgency and accuracy - Provide consistent and courteous customer service throughout the service cycle

Job Requirements

  • Qualifications**
  • Customer service experience is required** (call center or dispatch environment preferred)
  • Towing or roadside assistance experience **not required** – training will be provided
  • Strong communication skills – both verbal and written
  • Ability to stay organized and focused in a high-volume, fast-paced environment
  • Comfortable using computers, dispatch software, and GPS tracking tools
  • Problem-solving mindset with the ability to make quick, sound decisions
  • Availability to work nights, weekends, and holidays as part of a rotating schedule
  • Must speak both English and English fluently.**

Benefits

  • Work Setup**
  • 100% Remote

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