MHH spreads awareness about food security resources in Calgary and provides one-on-one support for accessing them.
Home Care Scheduler
Location
Philippines
Posted
1 day ago
Salary
$6 / hour
Seniority
Junior
Job Description
Home Care Scheduler
Meal Helper Heroes
• Build, publish, and maintain daily/weekly schedules for caregivers and clients • Fill open shifts quickly by calling, texting, and following up with caregivers • Match caregivers based on skills, availability, location, client preferences, and pay rates • Monitor call-outs, late arrivals, and no-shows; arrange immediate coverage and notify stakeholders • Confirm new starts, schedule changes, and cancellations with clients and caregivers • Update client and caregiver profiles, care plans, and visit notes in the scheduling system • Track EVV/clock-ins and resolve exceptions before billing and payroll cutoffs • Coordinate with recruiters and team leads to forecast coverage needs • Escalate risks (missed visits, repeated call-outs, client concerns) early • Provide end-of-day and end-of-week coverage reports and metrics • (If needed) Support after-hours/on-call rotation for urgent schedule changes
Job Requirements
- 1+ year of scheduling, dispatch, coordination, or call center experience (home care, home health, or healthcare preferred)
- Strong English communication skills (phone, text, and email) with a calm, helpful tone
- Fast, accurate data entry and excellent attention to detail
- Proven ability to juggle many moving parts and stay organized under time pressure
- Problem solver who can think ahead and act quickly when plans change
- Basic understanding of HIPAA/privacy and client confidentiality
- Comfortable working US business hours; willing to work occasional evenings/weekends/holidays as needed
Benefits
- 💰 **Competitive Base Pay:** **$6.50/hr for the first 6 months.** (Among the highest in the homecare industry)
- ❤️ **Make a Difference:** Help ensure clients receive the best care possible.
- 🚀 **Growth Opportunities:** Room to advance and learn as we grow.
- 🤝 **Supportive Team:** We value collaboration, compassion, and a good laugh.
- 💻 **Remote Flexibility:** Work from anywhere with your own reliable device and stable internet connection.
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